Chief Director: Service Delivery Improvement – Pretoria – Department Of Public Service And Administration

About the Role

The Department of Public Service and Administration is seeking a dedicated and experienced Chief Director: Service Delivery Improvement to join their dynamic team in Pretoria. This role plays a crucial part in enhancing citizen relations and public participation within the government. By effectively managing the development of service delivery frameworks, the Chief Director will ensure that the needs and expectations of citizens are met, fostering trust and transparency in public service.

Working in the vibrant city of Pretoria, this position offers an opportunity to make a significant impact on the lives of South Africans. The Chief Director will be at the forefront of driving improvements in service delivery, ensuring that all operations align with the principles of Batho Pele, which prioritizes putting citizens first. This role is essential to the mission of enhancing public service delivery and ensuring that government initiatives are responsive and effective for all citizens.

About the Department

The Department of Public Service and Administration is committed to promoting efficient, effective, and accountable public service delivery. Its mandate includes building a professional, competent, and responsive public service that serves the needs of South African citizens. Working within this department means being part of a team that values innovation and collaboration, striving to create a better society for all.

As a member of this department, you will contribute to shaping policies and systems that uphold the Constitution of the Republic of South Africa. The work you do will directly influence how citizens interact with government services and will help to promote a culture of excellence in public administration.

What You’ll Do

• Manage and develop frameworks for citizen relations and public participation.
• Ensure the implementation of service delivery improvement prescripts and assessments.
• Provide technical advice and support to national and provincial departments.
• Oversee the operations and processes of the Chief Directorate.
• Offer information, advice, and support to the MPSA, Cabinet, Parliament, and other stakeholders.
• Participate in various task teams and workgroups as required.

What You’ll Need

• A minimum qualification of NQF level 7 in Public Administration, Public Management, Business Studies, or a related field.
• At least 5 years of experience in a senior management role within a service delivery environment.
• A minimum of 10 years of appropriate management experience.
• Strong knowledge of the South African Constitution and the Government Legislative Framework.
• Excellent managerial skills, including strategic thinking, decision-making, and stakeholder management.
• Proficiency in change management, citizen relations, and public participation practices.

How to Apply

Applications quoting the reference number must be addressed to Mr. Thabang Ntsiko. Applications must be posted to the Department of Public Service and Administration, Private Bag X916, Pretoria, 0001, or delivered to 546 Edmond Street, Batho Pele House, corner of Edmond and Hamilton Street, Pretoria, Arcadia 0083, or emailed to [email protected].