Telecom Operator – Polokwane – Department Of Public Service And Administration

About the Role

The Department of Public Service and Administration is seeking a dedicated Telecom Operator to join their Head Office in Polokwane. This pivotal role is essential in ensuring that communication flows smoothly within the department, allowing staff to connect with one another and serve the community efficiently. As a Telecom Operator, you will be the first point of contact for incoming and outgoing calls, playing a crucial role in representing the department and aiding in the delivery of public services to the people of South Africa.

In this position, you will be responsible for managing a high volume of calls, providing helpful information, and ensuring that messages are accurately conveyed to the relevant staff members. Your friendly demeanor and effective communication skills will greatly enhance the experience of those reaching out to the department, making a positive impact on the community and supporting the vital work of public service.

About the Department

The Department of Public Service and Administration is committed to delivering quality services that enhance the lives of South African citizens. It focuses on improving public service delivery through effective communication, resource management, and policy implementation. Working within this department means contributing to meaningful change and being part of a team that prioritizes the needs of the community.

What You’ll Do

• Operate the switchboard efficiently, managing incoming and outgoing calls.
• Transfer calls to the appropriate extensions and provide relevant information to callers.
• Record all outgoing calls and maintain accurate records for future reference.
• Identify and report any faults with telephone equipment to your supervisor.
• Compile procurement requisitions related to switchboard operations and submit invoices for payment.
• Assist in the arrangement of telephone instruments for new employees and replace faulty equipment as needed.
• Help maintain the telephone register and support the supervisor with administrative tasks related to the switchboard.
• Participate in quarterly audits of telephones and communication lines.
• Act as a backup for colleagues in the section and respond to inquiries as needed.

What You’ll Need

• Grade 12 / Matric / NQF Level 4 qualification recognized by SAQA.
• Sound knowledge of switchboard operations and the ability to operate switchboard machinery.
• Strong teamwork skills and the ability to work well under pressure.
• Excellent interpersonal relations and communication skills.

How to Apply

Please submit your application before the closing date as late applications will not be considered.