Switchboard Operator – Cape Town – Department Of Public Works And Infrastructure

About the Role

The Department of Public Works and Infrastructure is seeking a dedicated Switchboard Operator to join its Cape Town Regional Office. This crucial role is pivotal in ensuring effective communication within the department, which plays a vital part in the public service landscape of South Africa. The successful candidate will be responsible for managing the switchboard, facilitating incoming and outgoing calls, and supporting technicians with telephone services. Your work will significantly impact how our department connects with both internal and external clients, forming the backbone of our communication efforts.

Based in the vibrant city of Cape Town, this position not only offers a chance to be part of a dynamic team but also allows you to contribute to the efficient functioning of public services that touch the lives of many South Africans. By ensuring seamless communication, you will help facilitate essential services that enhance the quality of life for communities across the region.

About the Department

The Department of Public Works and Infrastructure is committed to creating a sustainable environment for public service in South Africa. With a mandate that includes the management and maintenance of government buildings and infrastructure projects, this department plays a crucial role in fostering economic development and social progress. Working here means being part of a mission that prioritizes the needs of the community and contributes to national growth.

What You’ll Do

• Manage the switchboard by handling all incoming and outgoing calls efficiently.
• Assist technicians with the movement of telephone and fax lines, ensuring smooth operations.
• Certify work done by technicians and open new telephone lines as needed.
• Check for faulty lines and handsets before logging calls with service providers.
• Ensure timely payment of invoices for services rendered by technicians and telecommunication accounts.
• Arrange telephone instruments for new employees and maintain individual staff files.
• Capture monthly telephone data on Excel and distribute monthly telephone bills to staff.
• Report faults to the appointed information services provider and perform other related duties as required by the Unit.

What You’ll Need

• A minimum of a National Senior Certificate (Grade 12) or equivalent qualifications.
• Strong background in switchboard or telecommunication services and administrative tasks.
• Excellent customer etiquette, listening skills, and interpersonal communication.
• Proficiency in Microsoft Office and familiarity with invoice tracking and maintenance systems.
• Ability to work well under pressure and adapt to various tasks as needed.

How to Apply

For application instructions, please refer to the details provided below.