About the Role
The Quality Assurance Manager at Groote Schuur Hospital in Observatory, Cape Town, plays a pivotal role in enhancing healthcare services in the community. This position is essential for providing strategic and operational leadership in areas such as clinical governance, risk management, patient safety, and occupational health and safety. By ensuring that the hospital meets high standards of care, the Quality Assurance Manager contributes significantly to the welfare of patients and the effectiveness of healthcare delivery in the region.
In this dynamic role, you will be at the forefront of developing, implementing, and evaluating systems that promote the safety, quality, and accountability of care provided at Groote Schuur Hospital. Your work will not only impact the hospital’s operations but also ensure that patients receive equitable and patient-centred services. This position offers a unique opportunity to make a meaningful difference in the public service sector, fostering a culture of continuous improvement and quality across various clinical and administrative functions.
About the Department
Groote Schuur Hospital, one of South Africa’s leading hospitals, is renowned for its commitment to providing exceptional healthcare services. The hospital’s mission encompasses delivering high-quality patient care while also serving as a training institution for future healthcare professionals. Working within this esteemed institution means being part of a legacy dedicated to excellence in health service delivery, where your contributions will help shape the future of healthcare in South Africa.
What You’ll Do
- Lead the development and implementation of quality assurance policies and procedures.
- Oversee clinical governance and risk management strategies to enhance patient safety.
- Coordinate quality improvement initiatives, including managing patient feedback systems.
- Analyse data to identify areas for improvement and develop corrective action plans.
- Provide training and technical support to multidisciplinary teams.
- Support compliance with health regulations and standards in service delivery.
- Conduct clinical audits and patient satisfaction surveys to monitor service effectiveness.
- Facilitate outbreak investigations and promote infection prevention measures.
What You’ll Need
- A four-year National Diploma or Degree in Health Sciences, registered with a relevant South African professional council.
- Proven experience in quality assurance, risk management, and health service governance.
- Management experience within a hospital or healthcare environment.
- Knowledge of health service delivery systems and relevant legislation.
- Strong analytical, problem-solving, and leadership skills.
- Proficiency in computer skills, including MS Office applications.
- A valid Code EB/B driver’s license.
How to Apply
Please submit your application before the closing date as late applications will not be considered.
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Requirements
Minimum educational qualification: Four-year National Diploma / Degree or equivalent qualification in Health Sciences, registerable with a South African Statutory Health Professions Council or the South African Nursing Council.Experience: Appropriate experience in quality assurance, risk management and health service governance.
Appropriate management experience within a hospital environment.
Experience in patient safety, complaints management, adverse incident management, clinical audit, occupational health and safety, and service improvement.
Experience in personnel management.
Inherent requirements of the job: A valid Code EB/B driver's license.
Competencies (knowledge/skills): Extensive knowledge of health service delivery systems, quality assurance, clinical governance, patient safety, risk management, and occupational health and safety.
Knowledge of relevant legislation, policies, norms, standards, compliance tools and reporting requirements within the public health sector.
Strong leadership, management, communication, interpersonal, analytical and problem-solving skills.
Ability to lead multidisciplinary teams, influence service improvement, manage change and work collaboratively with internal and external stakeholders.
Computer literacy, including the ability to maintain, analyse and interpret databases and reports.
Ability to prepare high-quality written reports, presentations, policies and action plans.
Computer literacy, particularly in MS Office (MS Word, Excel, Outlook, PowerPoint).
Job Duties
Provide strategic and operational leadership for quality assurance, clinical governance, risk management, patient safety and occupational health and safety within Groote Schuur Hospital.Develop, implement, monitor and evaluate systems that strengthen the quality, safety, effectiveness and accountability of care across clinical, administrative and institutional management functions.
Lead and coordinate quality improvement initiatives, 288 including the complaints and compliments system, adverse incident reporting, morbidity and mortality review processes, clinical audits, patient satisfaction surveys and waiting time surveys.
Analyse data and service trends to identify risks, gaps and areas for improvement, and ensure the development, implementation and monitoring of appropriate corrective action plans.
Support outbreak investigations, infection prevention and control surveillance, occupational health programmes and compliance with relevant legislation, policies, standards, norms and service improvement plans.
Develop, review and implement policies, protocols, standard operating procedures and reporting systems that promote safe, effective, equitable and patient-centred service delivery.
Provide technical advice, training and support to departments and multidisciplinary teams, and promote a culture of quality, accountability, learning, responsiveness and continuous improvement across the hospital.
May be required to perform duties outside of normal working hours.
