Information Technology Technician – Cape Town – Department Of Information And Communication Technology

About the Role

The Department of Information and Communication Technology is looking for a dedicated Information Technology Technician to join its Cape Town Regional Office. In this vital role, you will provide advanced desktop support and maintenance, ensuring the smooth operation of Microsoft applications and business communications systems. This position is essential to maintaining secure and efficient IT services for various public sector functions, ultimately impacting how the community accesses essential services. Your expertise will play a crucial role in enhancing the public service experience for citizens throughout Cape Town and beyond.

As an IT Technician, you will be at the forefront of troubleshooting and repairing faults in LAN/WAN infrastructure, PCs, and essential software applications. Your work will directly contribute to a stable and secure network environment, helping to ensure that government operations run seamlessly for the benefit of South Africa’s communities. By supporting the technological backbone of public services, you will help bridge the gap between technology and the people it serves.

About the Department

The Department of Information and Communication Technology is committed to advancing South Africa’s public services through innovative technology solutions. With a mission to deliver efficient, reliable, and accessible IT services, the department plays a pivotal role in enhancing government operations. Working here means being part of a team that prioritizes the integration of technology in public service, fostering an environment where all South Africans can benefit from improved services and support.

What You’ll Do

• Provide advanced desktop support and maintenance for Microsoft applications and business solutions.
• Troubleshoot and repair faults in LAN/WAN infrastructure, PCs, and peripherals.
• Assist in planning, design, and implementation of network infrastructure and desktop solutions.
• Manage and maintain secure and efficient printing services for transversal systems.
• Deliver end-user support for data backups and restoration.
• Monitor local area networks to ensure optimal performance and stability.
• Liaise with suppliers to resolve end-user incidents promptly.
• Install and configure software, applications, and hardware as needed.
• Assist in the deployment of computer programs and network solutions.
• Maintain records of repairs, service schedules, and IT inventory.

What You’ll Need

• A minimum of a three-year tertiary qualification in Information Technology, Computer Systems Engineering, or a related field.
• A+ and N+ certifications, along with relevant experience in desktop support.
• Strong understanding of MS Windows 10-11 and Microsoft 365 applications.
• Proven troubleshooting and problem-solving skills in a network environment.
• Excellent communication and interpersonal skills.
• A valid driver’s license is required.
• Ability to work under pressure and adapt to changing technologies.

How to Apply

For Cape Town, please refer to the application instructions below.