Guest Services Assistant – Nylsvlei Nature Reserve – Department Of Transport And Public Works

About the Role

The Department of Transport and Public Works is excited to announce a vacancy for the position of Guest Services Assistant at the Nylsvlei Nature Reserve, located near the vibrant city of Modimolle in Limpopo. This role is vital in ensuring that visitors enjoy a memorable experience at one of South Africa’s treasured natural sites. As a Guest Services Assistant, you will play a crucial role in the welcoming atmosphere of the reserve, managing check-ins and check-outs while assisting guests with reservations and various activities. Your efforts contribute significantly to the community by promoting eco-tourism and fostering an appreciation for the natural beauty that surrounds us.

In this hospitality-focused position, you will become the face of the Nylsvlei Nature Reserve, where your warm demeanor and attention to detail will enhance guest satisfaction. This role not only allows you to showcase your skills in hospitality but also offers you the chance to work within a team that is passionate about public service and the environment. Your daily interactions will help ensure that all visitors leave with wonderful memories and a deeper connection to South Africa’s rich biodiversity.

About the Department

The Department of Transport and Public Works is dedicated to creating a well-maintained infrastructure that supports the development and sustainability of South Africa’s natural reserves. The department’s mission includes promoting eco-friendly tourism and preserving the environment for future generations. Working here means being part of a team that values conservation and strives to enhance the quality of life for all citizens through exceptional public service.

What You’ll Do

• Oversee the efficient check-in and check-out processes for guests
• Assist guests with reservations and booking activities
• Handle guest requests promptly and resolve any issues that arise
• Maintain accurate billing and records for all guests
• Ensure that reception and public areas are consistently ready for guests
• Collaborate with various departments to deliver exceptional service
• Monitor guest satisfaction and actively seek feedback for improvement
• Manage telephone inquiries and maintain accurate records
• Facilitate the readiness of resort facilities, ensuring all amenities are in top condition
• Supervise hospitality staff and coordinate with housekeeping and maintenance teams
• Compile reports and assist in collecting revenue
• Provide guests with accurate information regarding resort activities

What You’ll Need

• Grade 12 qualification as recognized by SAQA
• National Diploma in Travel and Tourism, Eco-Tourism, Tourism Management, or Hospitality Management (B-Tech will be an added advantage)
• A computer certificate is also advantageous
• Experience in tourism or hospitality services (2 years preferred)
• Strong knowledge of hospitality operations and exceptional customer service skills
• Ability to supervise a team and work well under pressure
• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• A proactive approach to conflict resolution and guest satisfaction

How to Apply

Please submit your application before the closing date as late applications will not be considered.