Deputy Director: Consumer Protection – Polokwane – Department Of Consumer Affairs

About the Role

The Department of Consumer Affairs is seeking a dedicated individual for the position of Deputy Director: Consumer Protection, based in Polokwane. This vital role involves managing and facilitating consumer complaints, ensuring fair business practices, and representing consumers in court. By taking on this position, you will play a crucial part in safeguarding the rights of consumers throughout the province, making a real difference in their daily lives.

Your work as a Deputy Director will not only contribute to the protection of consumer rights but also enhance the trust and integrity of the marketplace in Limpopo. This role is integral to maintaining an equitable environment for consumers and businesses alike, and your efforts will ensure that the public’s voice is heard in all matters relating to consumer protection.

About the Department

The Department of Consumer Affairs is committed to promoting consumer rights and ensuring fair trading practices in South Africa. Its mission is to protect consumers from unfair business practices and to provide a framework for dispute resolution. Working in this department means being part of a team dedicated to fostering a just marketplace where consumers can engage confidently, knowing their rights are upheld.

Joining this department offers you the opportunity to contribute to meaningful change in the community while gaining valuable experience in public service. The department values integrity, accountability, and service excellence, making it a rewarding environment for those passionate about consumer advocacy.

What You’ll Do

• Manage and facilitate the handling of consumer complaints and adjudications.
• Oversee the prohibition of unfair business practices within the province.
• Mediate and negotiate with suppliers on behalf of consumers, ensuring adherence to relevant legislation.
• Represent consumers in consumer court activities and provide necessary secretariat services.
• Manage resources and lead the sub-directorate effectively.

What You’ll Need

• A Grade 12 qualification plus an NQF 6 qualification in Law, Management, Economics, or a related field recognized by SAQA.
• At least five years of relevant functional experience in consumer inspection and investigation, with a minimum of three years at a supervisory level.
• A valid driver’s license (exemptions for persons with disabilities apply).
• In-depth knowledge of consumer legislation, including the Consumer Protection Act and the National Credit Act.
• Strong communication, negotiation, analytical, and problem-solving skills.
• Proficiency in report writing and computer literacy.

How to Apply

Please submit your application before the closing date as late applications will not be considered.