Deputy Director: Consumer Inspectorate – Polokwane – Department Of Consumer Affairs

About the Role

The Department of Consumer Affairs is seeking a dedicated Deputy Director for the Consumer Inspectorate, based at the Head Office in Polokwane. This pivotal role is instrumental in ensuring the protection of consumer rights within the province. By managing compliance inspections and investigating consumer complaints, the Deputy Director significantly contributes to a fair and transparent marketplace, which directly impacts the well-being of residents in Polokwane and surrounding areas.

In this position, you will engage with various stakeholders, including service providers and industry regulators, to foster relationships that uphold consumer standards. The work you do will not only enhance service delivery but also promote trust within the community, making a tangible difference in the lives of everyday South Africans. Your leadership will guide your team in developing policies that align with consumer protection laws, ensuring that the rights of consumers are safeguarded effectively.

About the Department

The Department of Consumer Affairs plays a vital role in regulating the consumer market and ensuring that businesses operate fairly and ethically. Its mission is to promote consumer rights and enhance the effectiveness of the inspectorate and investigation processes across the province. By joining this department, you will contribute to a critical mandate that empowers consumers and fosters accountability among businesses.

This department is committed to ensuring that consumer legislation is upheld, including the Consumer Protection Act and the National Credit Act. Working here means being part of a team that is dedicated to creating a more equitable marketplace for all South Africans, ensuring that consumers are treated with respect and fairness.

What You’ll Do

• Oversee and facilitate business compliance inspections to ensure adherence to consumer laws.
• Conduct thorough investigations on consumer complaints and business practices within the province.
• Establish and maintain productive relationships with service providers and industry regulators to protect consumer rights.
• Develop and implement policies and strategies that enhance compliance with consumer protection legislation.
• Manage the resources of the sub-directorate efficiently to support operational goals.

What You’ll Need

• Grade 12 and an NQF 6 qualification in Law, Management, Economics, or a related field recognized by SAQA.
• At least five years of relevant experience in the consumer inspectorate and investigation, including three years in a supervisory role.
• A valid driver’s license (with exceptions for individuals with disabilities).
• In-depth knowledge of consumer legislation such as the Consumer Protection Act and National Credit Act.
• Strong analytical, problem-solving, and report writing skills.
• Excellent communication and negotiation abilities, with proficiency in presentation skills.
• Computer literacy and a good understanding of public service regulations and management principles.

How to Apply

Please submit your application before the closing date as late applications will not be considered.