Customer Care Assistant – Cape Town – Department Of Social Development

About the Role

The Department of Social Development is seeking a dedicated Customer Care Assistant to join its team in Cape Town, Western Cape. This role plays a vital part in providing essential services to the community, ensuring that citizens receive the support and information they need regarding available social services. As a Customer Care Assistant, you will be at the forefront of public service, facilitating a welcoming environment for individuals seeking assistance, and helping to resolve their concerns effectively.

In this position, you will engage directly with the community, performing front desk services and managing inquiries and complaints. Your ability to connect with people and provide them with accurate information will contribute significantly to the Department’s mission of enhancing the well-being of all South Africans. This role not only impacts individual lives but also helps build a stronger, more connected community.

About the Department

The Department of Social Development is committed to promoting social welfare and improving the quality of life for all South Africans. Its mandate encompasses a wide range of services aimed at supporting vulnerable groups, including children, the elderly, and people with disabilities. Working in this department means being part of a dedicated team that strives to uplift communities and drive social change. Your work here will be deeply meaningful, as you contribute to initiatives that foster social justice and empower individuals across the province.

What You’ll Do

• Provide excellent front desk service and assist with customer inquiries.
• Facilitate complaints and escalate issues to the appropriate departments.
• Deliver accurate information about available social services to clients.
• Support administrative tasks, ensuring smooth operations within the office.
• Maintain records and assist with data entry as required.

What You’ll Need

• A Grade 12 (Senior Certificate) or equivalent qualification.
• At least 1 year of experience in a customer care or NGO environment.
• Knowledge of registry duties and data capturing practices.
• Proficiency in computer skills and the ability to operate relevant software.
• Strong literacy and numeracy skills, along with effective communication abilities.
• Competence in conflict resolution and negotiation.
• Excellent organizational and planning skills.

How to Apply

Please submit your application before the closing date as late applications will not be considered.