Consumer Officer – Modimolle – Department Of Consumer Affairs

About the Role

The Department of Consumer Affairs is seeking a dedicated Consumer Officer to join its team in Modimolle, located within the Waterberg District. In this pivotal role, you will provide essential administrative support services and conduct compliance inspections, ensuring that consumer rights are protected and upheld. Your work will play a significant part in educating the community about consumer issues, helping to foster a fair marketplace in South Africa.

As a Consumer Officer, you will be at the forefront of investigating consumer complaints and liaising with stakeholders. This role is not just about fulfilling duties; it’s about making a tangible difference in the lives of South Africans by advocating for consumer rights and promoting compliance with legislation. Your contributions will help enhance public trust and safety in marketplace transactions.

About the Department

The Department of Consumer Affairs is committed to safeguarding the interests of consumers across South Africa. It plays a crucial role in enforcing consumer protection laws and promoting fair trading practices. By working within this department, you will contribute to its mission of ensuring that all consumers are treated fairly and that their rights are respected. This is an opportunity to be part of a team that is dedicated to enhancing the quality of life for all citizens through effective governance and public service.

What You’ll Do

• Render administrative support services in the Consumer Affairs offices.
• Conduct compliance inspections to ensure adherence to consumer protection laws.
• Investigate consumer complaints and provide resolutions.
• Conduct consumer education initiatives to raise awareness about rights and responsibilities.
• Prepare detailed reports on findings and actions taken.
• Liaise with consumers and stakeholders to facilitate communication and support.
• Administer the relevant legislation, including LPCA and CPA.

What You’ll Need

• An NQF 6 qualification in Business Management, Economics, Public Administration, Commercial Law, Business Administration, Law, or an equivalent qualification recognized by SAQA.
• A minimum of two years’ experience in the Consumer Affairs field, particularly in dealing with LCPA, CPS legislation, or within an inspectorate and investigation environment.
• Valid driver’s license (except for candidates with disabilities).
• Strong knowledge of relevant legislation, including CPA, LPCA, and PSA.
• Excellent communication skills, both verbal and written.
• Negotiation and presentation skills, with a keen ability to analyse and solve problems.
• Proficient in report writing and computer literacy.
• Strong planning, organizing, and public speaking skills, with a high level of attention to detail.

How to Apply

Please submit your application before the closing date as late applications will not be considered.