Consumer Officer – Modimolle – Department Of Consumer Affairs

About the Role

The Consumer Officer position with the Department of Consumer Affairs is based in Modimolle, within the beautiful Waterberg District of Limpopo province. This role is vital for maintaining consumer rights and ensuring compliance with legislation that protects the public. As a Consumer Officer, you will engage directly with citizens, investigating complaints and conducting inspections that uphold standards in the marketplace. The work you do will not only help consumers but will also contribute to the integrity and trust in the public service sector.

In this role, your primary responsibility will be to provide administrative support while engaging with various stakeholders. You will play a key part in consumer education, empowering individuals with knowledge about their rights and responsibilities. Your efforts will have a meaningful impact on the community, fostering a more informed and equitable marketplace for all South Africans.

About the Department

The Department of Consumer Affairs is dedicated to protecting the interests of consumers across South Africa. It aims to promote fair trading practices, provide consumer education, and ensure compliance with relevant legislation. Working within this department means being a part of a team committed to enhancing the quality of life for all citizens by advocating for their rights and ensuring they are treated fairly in commercial transactions.

Joining this department not only allows you to contribute to important public service goals but also offers you a chance to grow professionally within a supportive environment. Your work here will resonate with the wider mission of public service: to enhance the welfare of the community.

What You’ll Do

• Provide administrative support to the Consumer Affairs offices.
• Conduct compliance inspections to ensure adherence to consumer laws.
• Investigate consumer complaints thoroughly and impartially.
• Prepare detailed reports and documentation regarding investigations and findings.
• Engage in consumer education initiatives to promote awareness of rights and responsibilities.
• Liaise with consumers, stakeholders, and other relevant parties to resolve issues.
• Administer and ensure compliance with the Consumer Protection Act (CPA) and the Legal Practice Council Act (LPCA).

What You’ll Need

• An NQF 6 qualification in Business Management, Economics, Public Administration, Commercial Law, Business Administration, Law, or equivalent as recognized by SAQA.
• A minimum of two years’ experience in the Consumer Affairs field, particularly in compliance with LCPA and CPS legislation.
• A valid driver’s license (applicable exceptions for persons with disabilities).
• Strong knowledge of relevant consumer legislation and public sector policies.
• Excellent communication skills, both verbal and written.
• Proven negotiation, presentation, analytical, and problem-solving abilities.
• Competence in report writing and computer literacy.
• Effective planning, organizing, and public speaking skills.
• Attention to detail and project management skills.

How to Apply

Please submit your application before the closing date as late applications will not be considered.