Civic Services Supervisor: Amendments And Rectifications – Tshwane – Department Of Home Affairs

About the Role

The Department of Home Affairs is seeking a Civic Services Supervisor: Amendments and Rectifications to join their team based at the Head Office in Tshwane. This pivotal role plays a significant part in ensuring the smooth operation of the Amendment and Rectifications Unit, impacting the lives of South African citizens by overseeing the accuracy and efficiency of vital civic services. This position not only requires strong leadership skills but also a commitment to maintaining high service delivery standards that benefit the community at large.

As a Civic Services Supervisor, you will be responsible for supervising daily operations, monitoring performance metrics, and implementing strategies that enhance service quality. Your role will be instrumental in managing resources effectively, ensuring compliance with regulations, and facilitating a positive relationship with both staff and the public. In Tshwane, this role contributes directly to the public service mission of the Department, ensuring that every South African’s civic rights are respected and upheld.

About the Department

The Department of Home Affairs is dedicated to providing essential services that support South Africa’s citizens and residents. Its mandate encompasses the management of civil registration, immigration, and various civic services, all aimed at protecting and enhancing the rights of individuals. Working within this department means being part of a significant mission that promotes social cohesion and contributes to the nation’s growth and stability.

In this environment, employees are encouraged to uphold values such as integrity, accountability, and dedication to public service. The department fosters a culture of continuous improvement, ensuring that its staff are equipped to adapt to changing legislative requirements and advancements in technology.

What You’ll Do

• Supervise and coordinate daily operations within the Amendment and Rectifications Unit.
• Monitor and evaluate performance against service level standards and take corrective action as needed.
• Compile performance reports on turnaround times, volumes processed, and error rates.
• Ensure quality service delivery and adherence to departmental standards.
• Manage records and documentation in accordance with DHA policies.
• Provide guidance and support to staff on operational requests and issues.
• Allocate daily tasks and monitor staff progress against targets.
• Identify operational challenges and recommend solutions to management.
• Maintain good working relationships with internal and external stakeholders.
• Support digital transformation initiatives within the unit.

What You’ll Need

• An undergraduate qualification in Public Administration, Public Management, or a related field at NQF level 6 as recognized by SAQA.
• Two years of supervisory experience in operations and client or customer service environments.
• Knowledge of amendments and rectifications registration processes is advantageous.
• Understanding of legislation and policies related to civic services.
• Strong interpersonal, analytical, and problem-solving skills.
• Excellent planning, organizing, and time management abilities.
• Good verbal and written communication skills.
• Basic knowledge of human resource regulatory frameworks and public service regulations.

How to Apply

Applications compliant with the “Directions to Applicants” above, must be submitted online at the link provided below.