B-bbee Investigations And Enforcement Officer – Pretoria – Department Of Public Service And Administration

About the Role

The Department of Public Service and Administration is looking for a dedicated B-BBEE Investigations and Enforcement Officer based in Sunnyside, Pretoria. This vital role plays a key part in ensuring the integrity of the Broad-Based Black Economic Empowerment (B-BBEE) framework, which is essential for fostering economic transformation and promoting equality in South Africa. By handling complaints and conducting thorough investigations, you will directly contribute to upholding the values of fairness and transparency in the public service sector, making a meaningful impact on the community.

In this role, you will be responsible for managing complaints lodged with the Commission, implementing fast-track procedures, and ensuring that the complaints handling systems are efficient and effective. Your efforts will not only help resolve individual grievances but also assist in enhancing the overall trust in the B-BBEE system. As you work in this position, you will be at the forefront of promoting economic empowerment and social justice, which are crucial for the development of our nation.

About the Department

The Department of Public Service and Administration is dedicated to improving the efficiency and effectiveness of public service delivery in South Africa. With a mission to promote good governance, accountability, and service excellence, this department plays a pivotal role in shaping policies and frameworks that enhance the lives of citizens. Working here means being part of a team that values integrity, innovation, and community service, contributing to a better future for all South Africans.

What You’ll Do

• Handle complaints lodged with the Commission according to established procedures.
• Develop and implement fast-track procedures for resolving client complaints.
• Review and recommend improvements to complaints handling systems for efficiency.
• Conduct both proactive and reactive investigations, providing detailed reports.
• Maintain and update the database and tracking system for complaints.
• Monitor compliance with turnaround times, submitting weekly reports on any delays.
• Ensure complainants are regularly informed of reference numbers and progress.
• Implement methodologies for screening and analyzing complaints.
• Categorize complaints and identify those suitable for investigation or referral.
• Assess complaints for potential referral to higher authorities or other institutions.
• Identify complaints that are suitable for alternative dispute resolution (ADR).
• Coordinate ADR processes, ensuring consistency in documentation and outcomes.
• Record statistics on the number and nature of complaints resolved through ADR.
• Produce progress reports on work completed as required.
• Perform administrative duties as assigned by the manager.

What You’ll Need

• NQF Level 6 qualification in Public Administration, Business Administration, Economic Science, or Law.
• A minimum of 3 years of relevant experience in an investigation and enforcement environment.
• Strong analytical skills and attention to detail for effective complaint screening and investigation.
• Excellent communication skills, both written and verbal, to interact with complainants and stakeholders.
• Ability to work independently and as part of a team in a fast-paced environment.

How to Apply

To apply visit the application instructions below.