Assistant Director: Consumer Protection – Bhisho – Department Of Consumer Protection

About the Role

The Department of Consumer Protection is seeking a dedicated Assistant Director to join their team based in Bhisho. This pivotal role focuses on managing and coordinating a provincial consumer awareness strategy, ensuring that the voices of the community are heard and their rights are protected. By working closely with various districts and stakeholders, the Assistant Director will play a crucial part in fostering a fair marketplace for all consumers in the Eastern Cape. Your contribution will not only enhance consumer trust but also strengthen community welfare through effective consumer protection initiatives.

In this position, you will oversee the escalation of unresolved complaints to the Consumer Protector and relevant regulatory bodies. You will provide essential guidance to district offices, ensuring they adhere to established protocols for complaint handling. The responsibilities extend to managing an efficient administration system that supports consumer protection initiatives. This is an opportunity to make a real difference in the lives of South Africans while working in a government job that promotes public service values.

About the Department

The Department of Consumer Protection operates with the mission of safeguarding consumer rights and promoting fair trading practices in South Africa. By focusing on consumer education and complaint resolution, this department plays a vital role in enhancing the overall economic environment. Working in this department means being part of a dedicated team that values transparency and accountability, making a significant impact on public welfare.

What You’ll Do

• Manage the development and implementation of a targeted provincial consumer awareness strategy.
• Coordinate the escalation of unresolved complaints to the Consumer Protector and relevant regulatory bodies.
• Provide guidance to district offices on protocols for complaint escalation.
• Develop and maintain an effective administration system for managing consumer protection initiatives.
• Supervise administrative functions and related activities.

What You’ll Need

• National Senior Certificate plus a National Diploma NQF level 6 in Consumer Science, Consumer Affairs, Law, or a relevant qualification.
• A minimum of 3 years of experience at a supervisory level or SL7/8.
• Knowledge of the Eastern Cape Consumer Protection Act and the Consumer Protection Act.
• Familiarity with the Public Finance Management Act and Public Service Act.
• Strong problem analysis, communication, interpersonal, and networking skills.
• Excellent time management, planning, and organizing abilities.
• Proficient report writing skills.
• A valid driver’s license is required.

How to Apply

Please submit your application before the closing date as late applications will not be considered.