Administrative Officer: Complaints Investigation – Pretoria – National Prosecuting Authority

About the Role

The National Prosecuting Authority is seeking a dedicated Administrative Officer: Complaints Investigation, based in the heart of Pretoria. This vital role serves not only to maintain the integrity of complaint management processes but also to support the broader mission of public service in South Africa. By ensuring that complaints are properly managed and investigated, you will contribute significantly to building trust in the legal system and enhancing accountability within government operations.

In this position, you will be an integral part of a team that values professionalism and accountability. Your ability to prepare updates, provide progress reports, and disseminate complaints to investigators will ensure that issues are addressed promptly and effectively. This role matters to the community as it upholds the principles of justice and transparency, making a real difference in the lives of South Africans.

About the Department

The National Prosecuting Authority (NPA) is tasked with ensuring that justice is served through the prosecution of crimes, as well as maintaining ethical standards across public service operations. The NPA’s mission is to uphold the rule of law and protect the rights of the citizens of South Africa. By working here, you will be part of a dedicated team that strives for a just society, making it a fulfilling and meaningful workplace.

What You’ll Do

• Oversee the complaints management process to ensure efficiency and effectiveness.
• Prepare and distribute updates and progress reports on ongoing investigations.
• Allocate and disseminate complaints to appropriate investigators for timely action.
• Compile statistics and progress reports to inform management and stakeholders.
• Provide administrative support by handling routine inquiries and maintaining registers.
• Organize, store, and retrieve correspondence and data accurately and efficiently.

What You’ll Need

• An appropriate three-year Diploma (NQF 6) in Policing, Forensic Investigation, Internal Auditing, or Criminology.
• A minimum of two years of relevant experience in a similar role.
• Strong understanding of public service legislation and regulations.
• Proficiency in MS Office applications, including Word, Excel, Outlook, and PowerPoint.
• Excellent written and verbal communication skills.
• Strong research and interpersonal skills, with a focus on customer service.
• Valid driver’s license and willingness to travel extensively.

How to Apply

Please refer to the application instructions below.