About the Role
The Technology Management Services department in Durban is looking for dedicated individuals to fill the position of Administration Clerk. This role is pivotal in ensuring that users receive effective technical support for various IT-related issues. Based in the vibrant city of Durban, you will be at the heart of public service, helping to foster seamless technology use among staff and enhancing the overall efficiency of operations. By providing first-line technical support, you will contribute significantly to the smooth running of essential services, which ultimately benefits the community at large.
In this role, you will engage directly with users to troubleshoot hardware, printers, and network-related issues. Your expertise will not only help resolve immediate technical challenges but will also improve user experience and productivity within the public sector. Your contributions will play a vital part in enabling government operations to function more effectively, making a meaningful impact on the lives of South Africans.
About the Department
The Technology Management Services department is dedicated to delivering comprehensive IT support to various government entities. Its mission is to ensure that technology enhances public service delivery by providing reliable and efficient solutions. Working here means being part of a team committed to innovating and improving the technological landscape of government services, which ultimately helps in better serving the public.
What You’ll Do
- Provide first-line technical support for users experiencing hardware, printer, and network-related issues.
- Log, track, and escalate IT incidents and service requests as needed.
- Assist users with password resets, user account administration, and system access requests.
- Perform basic troubleshooting on desktops, laptops, printers, scanners, and mobile devices.
- Support the installation, configuration, and deployment of IT equipment and software.
- Monitor and report faults and maintenance requirements of IT equipment.
- Assist in setting up workstations, video conferencing facilities, and presentation equipment.
- Provide support for Microsoft Office applications, email systems, and various business applications.
- Liaise with ICT technicians, service providers, and vendors regarding technical issues.
- Perform general and specific administrative duties as required.
What You’ll Need
- Competency in core functions associated with the position.
- Proficiency in English and at least one other official South African language.
- Citizenship of the Republic of South Africa and ability to provide documentary proof during the interview.
- A Grade 12/Senior Certificate/NCV Level 4 or equivalent qualification (NQF level 4 as recognized by SAQA).
- Relevant experience or courses in the field will be an added advantage.
- General computer literacy skills, including MS Word, MS Excel, MS PowerPoint, and MS Outlook.
- Strong verbal and written communication skills, with good planning, organizing, and problem-solving abilities.
- Ability to work under pressure and willingness to extend working hours when necessary.
How to Apply
Please forward your application, quoting the relevant reference number, to the link quoted in the specific advertisement below.
Requirements
Applicants must display competency in the core functions of the post.Be proficient in at least English and one other official language.
Be a citizen of the Republic of South Africa of which documentary proof must be furnished on the day of the interview.
Be in possession of Grade 12 / Senior Certificate / NCV Level 4 or equivalent qualification (NQF level 4 as recognised by SAQA).
Relevant experience and relevant courses in the field of the post will serve as an added advantage.
Knowledge, Skills and Competencies: General computer literacy skills (MS Word, MS Excel, MS Office, MS PowerPoint and MS Outlook).
Demonstrate competency in acting independently, professionally, accountably, and with Credibility.
Good verbal and written communication skills.
Sound planning, organising, administrative and problem-solving skills.
Strong interpersonal skills.
Customer focus and responsiveness.
Be willing to work under pressure and extended hours.
Job Duties
Provide first line technical support to users for hardware, printers, network related and Radio technical issues.Log, track and escalate IT incident and service requests as required.
Assist users with password reset; user account administration, and system access request.
Perform basic troubleshooting of desktops, laptops, printers’ scanners and mobile devices.
Support the installation, configuration, and deployment of IT equipment and software.
Monitor and report IT equipment faults and maintenance requirements.
Assist in setting up work workstations, video conferencing facilities, and presentation equipment.
Provide basic support for Microsoft Office applications, email system, and business applications.
Liaise with ICT Technician, service providers, and vendors regarding technical issues.
Render duties of administrative nature which will include general administration duties as well as specific administrative duties.
