Unlock your potential with the Tenacity Customer Services Call Centre learnership 2026, located in the vibrant Northern Suburbs of Cape Town, Western Cape. This 13-month program is a unique opportunity for unemployed South African youth to gain valuable skills and a nationally recognized qualification. Apply now and embark on a transformative career journey!
About the Opportunity
Tenacity is offering a comprehensive Learnership Programme that blends classroom learning with hands-on experience in customer services. Participants will work within the Customer Services team and study towards a qualification in Micro Finance (NQF Level 4).
Closing Date
Applications are encouraged as soon as possible, with priority given to early submissions.
Key Responsibilities
– Attend all training sessions and complete assessments.
– Submit a Portfolio of Evidence.
– Assist customers through various communication channels.
– Handle queries and complaints professionally.
– Process account administration accurately.
– Resolve customer issues per company procedures.
– Adhere to company policies and standards.
Requirements/Qualifications
– Grade 12 / Matric.
– Aged 18 to 30 years.
– Unemployed and not currently studying.
– Willing to work shifts and weekends.
– Advantageous: Mathematics or Mathematical Literacy.
Benefits
– Practical call centre experience.
– Classroom-based training.
– Nationally recognized qualification.
– Development of essential workplace skills.
– Exposure to customer account management.
Why You Should Apply
This learnership is perfect for young individuals eager to start their careers in customer support, contact centres, and financial services. Gain work experience, obtain a qualification, and improve your employability in a growing industry.
Employment Equity
Preference is given to Employment Equity candidates and persons with disabilities, aligning with Tenacity’s transformation goals.
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