Telkom Operator – Worcester Regional Hospital – Department Of Health

About the Role

The Department of Health is seeking a dedicated Telkom Operator to join the team at Worcester Regional Hospital. In this pivotal role, you will be the vital link connecting patients, staff, and the public through an effective telephone service. Located in the vibrant town of Worcester, this position is essential for ensuring that communication flows smoothly within the hospital, enhancing the overall experience for everyone who relies on health services. Your contributions will not just be about answering calls; you will be part of a larger effort to support healthcare operations that impact lives daily.

As a Telkom Operator, your role matters significantly to the community. You’ll facilitate urgent announcements and messages, locating staff when needed, which is crucial in a healthcare setting. Supporting the management of equipment and systems, you will help maintain a structured environment that prioritizes patient care and operational efficiency. The role provides a unique opportunity to make a meaningful difference in the public service sector, where your skills in communication will shine.

About the Department

The Department of Health plays a critical role in safeguarding and promoting the health of South Africans. Its mission is to provide equitable and accessible healthcare services to all, ensuring that every citizen has the opportunity to lead a healthy life. Working with this department means being part of a collective commitment to public service and making a tangible difference in the lives of individuals and communities.

The department is dedicated to improving health outcomes through various programs and services, and you will be part of a team that champions this mission. The environment fosters collaboration and learning, allowing you to grow both professionally and personally while contributing to the health and well-being of the nation.

What You’ll Do

• Deliver a prompt and efficient telephone service to patients, staff, and the public.
• Make important announcements and convey urgent messages swiftly.
• Locate hospital staff as required to ensure effective communication.
• Support the management of telecommunications equipment and systems.
• Assist in the efficient HR and financial management of the hospital component.

What You’ll Need

• A minimum educational qualification of General Education and Training Certificate (GETC) or Grade 9 (Std 7).
• Relevant experience in operating switchboard software programs.
• Ability to work flexible shifts, including days, nights, weekends, and public holidays, and willing to work overtime when necessary.
• Capable of clear communication—both speaking and listening skills are essential.
• Proficiency in MS Office and general computer literacy.

How to Apply

Please submit your application before the closing date as late applications will not be considered.