Telkom Operator – Hermanus – Department Of Health

About the Role

The Department of Health is seeking a dedicated Telkom Operator to join their team at Hermanus Hospital. This vital role is at the forefront of patient interaction and communication, ensuring a smooth operation at the reception desk where you will be the welcoming face of the hospital. Located in the picturesque town of Hermanus, known for its stunning coastal views and vibrant community, this position not only supports the hospital’s daily functions but also enhances the overall experience of patients and visitors alike.

As a Telkom Operator, your contributions will significantly impact the healthcare services provided to the community. You will manage the switchboard, oversee reception duties, and provide essential administrative support, all of which are crucial in a busy hospital environment. Your ability to maintain a professional demeanor while effectively communicating with patients and staff will play a key role in ensuring that the hospital operates efficiently.

About the Department

The Department of Health is committed to delivering quality healthcare services to all South Africans. Its mission encompasses promoting health, preventing diseases, and ensuring that healthcare is accessible to every citizen. Working within this department means being part of a team that strives to improve the health and well-being of communities, making a meaningful difference in people’s lives every day.

What You’ll Do

• Manage the reception desk, greeting and directing patients and the public with professionalism.
• Operate the switchboard and PA system, ensuring seamless communication.
• Maintain and troubleshoot mobile and handset phones, including reporting faults and managing replacements.
• Keep the operator’s directory updated and assist with recordkeeping for telephone accounts and PA system requests.
• Capture information accurately on computer applications and provide administrative support to colleagues and supervisors.

What You’ll Need

• A minimum educational qualification of General Education and Training Certificate (GETC)/Grade 9 (Std 7).
• Relevant experience in operating electronic switchboards, PA systems, copy machines, and computer applications.
• Willingness to work shifts, including nights, weekends, and public holidays, as required.
• Ability to work in a physically demanding environment, including handling parcels and patient folders.
• Strong communication and interpersonal skills, with excellent listening and telephone etiquette.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and good recordkeeping abilities.

How to Apply

Please submit your application before the closing date as late applications will not be considered.