Systems Service Support Officer – Pretoria – Department Of Information And Communication Technology

About the Role

The Department of Information and Communication Technology is looking for a dedicated Systems Service Support Officer based in Pretoria, Gauteng. This pivotal role is fundamental to ensuring the efficiency and effectiveness of internal systems that support various public services. As a Systems Service Support Officer, you will play a key role in managing system changes, coordinating upgrades, and ensuring robust user support. Your contributions will directly impact the quality of service provided to the community, highlighting the importance of technology in enhancing government operations.

In this role, you will collaborate with cross-functional teams to drive system enhancements, ensuring that user needs are met while aligning with business objectives. Your expertise will not only help in troubleshooting and optimizing system performance but also in training users, which is essential for fostering a knowledgeable workforce. By actively engaging in these efforts, you will help to create a more efficient public service, ultimately benefiting the citizens of South Africa.

About the Department

The Department of Information and Communication Technology is committed to leveraging technology to improve public service delivery. Its mission is to develop and maintain effective ICT systems that support various departments within government, ensuring seamless communication and operational efficiency. Working within this department means you will be part of a dynamic team focused on innovation and continuous improvement, making a meaningful difference in the lives of South Africans.

What You’ll Do

• Manage and coordinate system change and upgrade requests with the ICT team.
• Monitor system performance and implement corrective actions to optimize efficiency.
• Create and manage user accounts, roles, and security profiles within internal systems.
• Ensure user access controls and permissions are compliant with company policies.
• Conduct periodic access reviews and audits for security management.
• Maintain systems by identifying bugs and implementing necessary enhancements.
• Lead project management for new operational systems as specified by management.
• Collaborate with various teams to drive system improvements.
• Provide guidance and support to end-users on system functionalities.
• Develop and deliver training materials and workshops for users.

What You’ll Need

• A Grade 12 Certificate and a National Diploma in Information Technology or related field (NQF Level 6).
• A minimum of 3 years’ experience in IT support technical activities.
• Knowledge of system design, UML, and OOA/D methodology.
• Familiarity with the system development life cycle.
• Experience with Microsoft Azure and virtual server deployment on VMWare or Cloud infrastructure.
• Strong computer literacy and technical skills.
• Excellent written and verbal communication skills.
• Good analytical and decision-making abilities.
• Interpersonal skills and project management experience.
• A valid driver’s license.

How to Apply

Applications can be submitted by hand delivery during office hours to the Office of the Chief Registrar of Deeds at 600 Lillian Ngoyi Street, Berea Park, Pretoria, 0002 or apply by accessing Deeds Online Job Application Portal before the closing date as no late applications will be considered.