Senior Case Officer: Complaints – Centurion – Department Of Correctional Services

About the Role

The Department of Correctional Services is seeking a dedicated Senior Case Officer: Complaints based in Centurion. This important role involves receiving and adjudicating inmate complaints, maintaining meticulous records, and providing valuable insights to enhance the correctional system. The successful candidate will play a vital part in ensuring the fair treatment of inmates while also contributing to the overall improvement of practices within the Department. By effectively addressing complaints, you will help cultivate a safer and more just environment for all individuals involved in the correctional system.

In this role, you will engage with a variety of stakeholders, including the Department of Correctional Services and Visitors Committees, to ensure that inmate concerns are heard and addressed. Your contributions will directly impact the lives of inmates and the efficiency of the correctional facilities, making this position not only a job but a meaningful opportunity to serve the community and uphold the principles of justice and human rights in South Africa.

About the Department

The Department of Correctional Services is committed to ensuring that the correctional system operates with integrity and fairness. Its mandate is to rehabilitate offenders and reintegrate them into society as law-abiding citizens. Working in this department means being part of a team that prioritizes human dignity, constitutional rights, and the protection of society. Your efforts will contribute to building a more just and rehabilitative correctional system, making a lasting impact on both individuals and the community.

What You’ll Do

• Receive and adjudicate inmate complaints effectively and efficiently.
• Maintain accurate records of complaints and resolutions for analysis.
• Provide comprehensive reports to the Manager of the Complaints Unit.
• Liaise with various stakeholders, including the Department of Correctional Services and Visitors Committees.
• Supervise administrative staff within the Complaints Unit to ensure smooth operations.

What You’ll Need

• A Grade 12/Senior Certificate and a BProc/LLB Degree or relevant NQF 7 legal qualification as recognized by SAQA.
• 1–3 years of relevant working experience, with at least 1 year in a supervisory role.
• Strong computer literacy skills and proven competency in various areas of law, including constitutional and human rights law.
• Proficiency in English and at least one other official language.
• Excellent analytical writing skills and a valid driver’s license with a willingness to travel.

How to Apply

Applications to be submitted through the following link: https://forms.gle/jFWVCcr7zTLYRpZv8 or hand delivered to Block C3, Eco Origins Office Park, Witch-hazel Street, Centurion, 0046.