Senior Administrative Officer – Pretoria – Department Of Public Service And Administration

About the Role

The Department of Public Service and Administration is seeking a Senior Administrative Officer in Pretoria. This role plays a pivotal part in supporting the Appeal Panel and Board, ensuring that the research conducted is thorough and precise. Your work will directly impact the lives of appellants, providing them with clarity and resolution in their claims. By bringing your expertise in research methodologies and case management to this position, you will help maintain the integrity of the public service and contribute to the overall improvement of the administrative processes within the government.

In this role, you will be responsible for a variety of administrative and research tasks that are crucial for efficient case handling. Pretoria, known for its significant role in the governance of South Africa, is where you will make a difference daily, ensuring that the appeals process is fair and transparent. Your skills will not only enhance the functions of the Appeal Board but also foster a sense of trust within the community towards the public service.

About the Department

The Department of Public Service and Administration is committed to enhancing the efficiency and effectiveness of the government. It aims to ensure that public service is accessible, responsive, and accountable to the citizens of South Africa. Working here means becoming part of a mission that values service delivery and strives for excellence in all administrative functions. Your contributions will help uphold the principles of good governance and promote the welfare of the community.

What You’ll Do

• Provide research support for the Appeal Panel and Board by developing methodologies for resolving complex claims.
• Conduct interviews with appellants to gather necessary information and prepare cases for review.
• Oversee the electronic file management system, ensuring all research cases are tracked and accounted for.
• Manage incoming research cases, allocating work based on staff competencies and maintaining effective case management.
• Prepare monthly reports detailing research activities and case statuses, ensuring accuracy and clarity.
• Supervise staff, providing training, performance management, and maintaining discipline within the team.

What You’ll Need

• A relevant three-year National Diploma/Degree or equivalent with at least 360 credits.
• Minimum of 3 years of appropriate experience, including 2 years in a supervisory role, or 5 years’ relevant experience.
• Proficiency in Microsoft Office and strong computer literacy skills.
• Knowledge of the Public Finance and Management Act and the Employee Benefits sector.
• Effective communication skills, analytical abilities, and a customer-oriented approach.
• A valid driver’s license and the ability to work collaboratively in a team environment.

How to Apply

Please submit your application before the closing date as late applications will not be considered.