About the Role
The Department of Employment and Labour is seeking motivated individuals for the role of Senior Administration Officer: Operations across various locations including Boksburg, Brakpan, and Kempton Park. This position is essential in providing high-quality Unemployment Insurance services, ensuring that community members receive the support they need during challenging times. As a Senior Administration Officer, you will be at the forefront of helping individuals navigate the complexities of unemployment claims, making a significant impact in the lives of South Africans in need.
Working in this role means contributing to a vital public service that enhances the economic stability of our communities. The successful candidates will work within Labour Centres, which serve as key touchpoints for citizens seeking assistance. Your administrative expertise will play a crucial role in ensuring effective operations, ultimately fostering a supportive environment for job seekers across Gauteng.
About the Department
The Department of Employment and Labour is dedicated to promoting fair labour practices and protecting the rights of workers in South Africa. Its mission is to create an environment where job seekers can access necessary resources and support through various programs, including the Unemployment Insurance Fund. Working in this department allows you to be part of a team that values inclusivity, social justice, and the empowerment of citizens, contributing to a more equitable society.
What You’ll Do
- Provide Unemployment Insurance services through direct interaction with customers.
- Ensure quality assurance and follow up on Unemployment Insurance applications.
- Administer UI Claims and Processing Services effectively.
- Supervise resources within your section, including human, financial, and equipment assets.
- Maintain compliance with relevant legislation and departmental policies.
What You’ll Need
- An undergraduate qualification in Business Administration, Public Administration, or a related field (NQF Level 6).
- A minimum of two years of functional experience in a Client Services or Claims Processing environment.
- Knowledge of the Unemployment Insurance Act, Contributions Act, and relevant departmental policies.
- Strong interpersonal and communication skills, both verbal and written.
- Proficiency in computer literacy and problem-solving abilities.
How to Apply
Please refer to the application instructions below.
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Requirements
An undergraduate qualification in Business Administration or Management / Public Administration or Management/Operations / Accounting / Finance NQF Level 6 as recognised by SAQA.Management/ Financial Accounting/Finance at NQF Level 6 as recognised by SAQA.
Two (2) years functional experience in Client Services environment / Claims Processing environment in operations or Insurance environment.
Knowledge: Unemployment Insurance Act and Regulations (UIA), Unemployment Insurance Contributions Act (UICA), Department of Employment and Labour and UIF Policies and Procedure/ Operations System / Batho Pele Principles/ Protection of Personal.
Information 22 Act (POPIA), Skills: Interpersonal, Presentation, Listening, Communication (Verbal and Written), Computer Literacy, Problem solving, Planning and Organising.
Job Duties
Provide Unemployment Insurance service through interaction with customers.Provide quality assurance and follow up on Unemployment Insurance applications.
Administer the UI Claims and Processing Services.
Supervise resources (Human, Financial, Equipment / Assets) in the section.
