Senior Administration Officer: Operations – Kimberley – Department Of Employment And Labour

About the Role

The Department of Employment and Labour is dedicated to providing essential services that support South Africa’s workforce. Currently, there are exciting opportunities for the role of Senior Administration Officer: Operations across various locations, including Postmasburg, Kimberley, Upington, Springbok, Kuruman, De Aar, and Calvinia. This role is integral to the community as it ensures that Unemployment Insurance services are delivered effectively and efficiently, impacting the lives of countless individuals seeking assistance during challenging times.

In the bustling city of Kimberley and its surrounding areas, the Senior Administration Officer will play a vital role in interacting with customers and providing quality assurance for Unemployment Insurance applications. This position not only contributes to the operational efficiency of the department but also reinforces the government’s commitment to social protection and economic stability for all South Africans. By stepping into this role, you will be directly involved in making a difference in your community, ensuring that those in need receive the support they deserve.

About the Department

The Department of Employment and Labour is tasked with promoting fair labour practices, improving employment opportunities, and ensuring social protection for all South Africans. Its mission is to create a conducive environment for economic growth, job creation, and the protection of the rights of workers. Working within this department means contributing to a greater purpose, advocating for the workforce, and enhancing the quality of life across the nation.

What You’ll Do

• Provide Unemployment Insurance services through direct interaction with customers.
• Ensure quality assurance and follow-up on Unemployment Insurance applications.
• Administer the Unemployment Insurance Claims and Processing Services.
• Supervise resources, including human, financial, and equipment/assets, within your section.

What You’ll Need

• An undergraduate qualification in Operations Management, Public Administration, Business Administration, or related fields at NQF Level 6, recognized by SAQA.
• A valid driver’s license.
• A minimum of two years of functional experience in a Client Services environment, Claims Processing, or Insurance operations.
• Knowledge of the Unemployment Insurance Act, Unemployment Insurance Contributions Act, and relevant departmental policies and procedures.
• Skills in interpersonal communication, presentation, listening, problem-solving, planning, and computer literacy.

How to Apply

Please refer to the application instructions provided below.