Senior Administration Officer – George & Worcester – Department Of Employment And Labour

About the Role

The Department of Employment and Labour is seeking a Senior Administration Officer for its Unemployment Insurance Fund operations based in George and Worcester, South Africa. This pivotal role involves providing vital unemployment insurance services to the local community, ensuring that individuals can access the financial support they need during challenging times. By engaging with customers and managing the claims process, you will play a significant part in enhancing the lives of many in your community.

In George, a beautiful coastal town, and Worcester, known for its picturesque landscapes, you will be at the heart of public service, contributing to societal well-being through your expertise in administration. This position not only offers a chance to work closely with clients but also provides an opportunity to ensure the efficiency and integrity of the Unemployment Insurance operations, which are crucial for supporting South Africans during times of unemployment.

About the Department

The Department of Employment and Labour is dedicated to promoting fair labor practices and ensuring that citizens have access to necessary support systems, such as the Unemployment Insurance Fund. With a mission to improve the lives of South Africans, the department plays a vital role in the sustainability and development of the workforce. Working here means contributing to a larger cause, one that focuses on social justice and economic stability for all.

What You’ll Do

• Provide comprehensive Unemployment Insurance services through direct customer interaction.
• Ensure quality assurance and follow-up on Unemployment Insurance applications.
• Manage the administration of UI claims and processing services efficiently.
• Supervise and support team members to achieve operational goals.
• Uphold Batho Pele Principles and adhere to relevant laws and regulations in service delivery.

What You’ll Need

• An undergraduate qualification in Operations Management, Public Management, Business Administration, Financial Accounting, or a related field at NQF 6, recognized by SAQA.
• A minimum of two years of functional experience in a client services, claims processing, or insurance environment.
• Solid understanding of the Unemployment Insurance Act, related regulations, and relevant departmental policies.
• Excellent interpersonal, communication, and problem-solving skills.
• Proficient in computer literacy and ability to plan and organize effectively.

How to Apply

Please refer to the application instructions below.