About the Role
The Department Of Information and Communication Technology is seeking a dedicated Senior Admin Officer: Business Analyst to join its Head Office in Pretoria. This role is pivotal in ensuring that the organization effectively bridges the gap between business needs and Information and Communications Technology (ICT) solutions. As a Senior Admin Officer, you will engage in strategic planning and operational analysis, contributing to the growth and efficiency of public service in South Africa. Your work will empower the department to identify new business opportunities and enhance service delivery, which directly impacts the community you serve.
This position not only requires analytical proficiency but also a passion for improving processes that affect citizens’ lives. By conducting feasibility studies and documenting requirements, you will play a crucial role in shaping the future of ICT initiatives within the public sector. Your insights will help create sustainable solutions that cater to the evolving needs of the government and the people of South Africa.
About the Department
The Department Of Information and Communication Technology is committed to enhancing the quality of life for all South Africans through innovative technology and effective information management. With a mission to improve public service delivery, the department focuses on integrating ICT solutions that empower various government sectors. Working here means being part of a dynamic team dedicated to creating a more efficient and accessible public service.
The department plays a vital role in ensuring that government operations are aligned with technological advancements, ultimately fostering better communication and service provision for all citizens. Your contributions as a Senior Admin Officer will be part of a larger vision to modernize the public service landscape in South Africa.
What You’ll Do
- Analyze and document the organization’s strategic business needs.
- Conduct feasibility studies to identify new business opportunities.
- Bridge the gap between business requirements and ICT solutions.
- Develop project proposals and business cases to support strategic initiatives.
- Engage in process definition, modeling, and continuous improvement efforts.
- Validate proposed solutions and support their implementation within the organization.
- Collaborate with various stakeholders to ensure alignment and effectiveness of business processes.
What You’ll Need
- A Grade 12 certificate plus a 3-year National Diploma (NQF level 6) or Degree (NQF level 7) in ICT (Computer Science or Informatics).
- A Business Analysis certificate is advantageous.
- A minimum of 2-3 years’ experience in a similar role.
- Valid driving licenses (A and EC) are required.
- Strong knowledge of business analysis techniques and the system development cycle.
- Excellent communication skills, both verbal and written.
- Ability to manage stressful situations calmly and effectively.
- Experience in relationship management and conflict resolution is essential.
How to Apply
Applications can be submitted by hand delivery during office hours to 20 Steve Biko Street, Agriculture Place, Arcadia, Pretoria, 0002 or by email [email protected].
Requirements
Grade 12 plus a 3-year National Diploma (NQF level 6)/Degree (NQF level 7) in ICT (Computer science or Informatics), Business Analysis certificate will serve as a strong advantage.Minimum of 2-3 years' experience in similar position.
All valid relevant driving licenses (A and EC).
No criminal record or any pending cases against you.
Knowledge and Skills: System development Cycle.
Business analysis techniques.
Knowledge and understanding of different IT processes.
Relevant Public Service Regulations.
Understanding of expectations of customers.
A good understanding of the organization's business and how IT contributes to it.
Very strong communication skills: oral, written, presentation, Facilitation.
Requirements elicitation and documentation.
Technical understanding with ability to translate into business concepts.
Feasibility studies.
Ability to work under fire; handle stressful situations in a calm manner.
Relationship management and conflict resolution skills.
The ability to bring together and work with a team of people with varied backgrounds technical experts and process owners.
A good understanding of the organization's IT infrastructure, services provided and customers/users Business process Reengineering.
Statistical, numerical and analytical principles and processes.
Innovative thinking with service quality, and its improvement, within limits of costs and business Testing against Requirements.
Object and Structured Analysis.
Project management.
System specification.
Business performance Management.
Customer relationship Management.
Technical credibility.
203
Job Duties
To analyse the various requirements of the organization and to bridge the gap between Business and Information and Communications Technology (ICT).Planning strategically - The analysis of the organisation's strategic business needs.
Operating/Business Model Analysis - The definition and analysis of the organization's policies and market business approaches.
Identify new business opportunities.
Conduct feasibility studies.
analyse users’ needs to be able to conceptualize, maintain and document programs and applications.
Requirements elicitation and documentation.
Develop project proposal.
Develop business case.
IT/Technical business analysis - the interpretation of business rules and requirements for technical and business systems.
Process definition and design.
Process identification and process modelling.
The business process modelling and design.
Solution assessment and validation through verification of the correctness of a proposed solution, support the implementation of a solution and assess possible shortcomings in the implementation.
continuous process improvement.
