About the Role
The Department of Public Works and Infrastructure is actively seeking dedicated individuals for the position of Receptionist at its Pretoria office, located within the Riverwalk Office Park. This role is pivotal in ensuring smooth communication and providing essential support to both clients and staff. As a Receptionist, you will be the first point of contact for visitors, creating a welcoming environment and helping facilitate the important work that happens within the public service sector. Your contributions will directly enhance the experience of those seeking assistance, reinforcing the values of accessibility and support within government jobs.
In this role, you will be engaged in a variety of reception services that are integral to the operations of the department. Your responsibilities will include answering calls, directing inquiries, and managing visitor flow, all while ensuring a professional and efficient reception area. The work you do is vital, as it not only supports internal operations but also reflects the commitment of the public service to serve the community effectively.
About the Department
The Department of Public Works and Infrastructure is dedicated to the development and maintenance of essential public infrastructure in South Africa. With a mission to ensure that government facilities are functional, safe, and accessible, the department plays a crucial role in enhancing the quality of life for all citizens. Working here means being part of a team that contributes to the well-being and progress of communities across the nation, making a meaningful impact in public service every day.
What You’ll Do
- Receive and direct telephone calls and messages to relevant stakeholders.
- Welcome clients and guide them to the appropriate offices or meeting rooms.
- Operate office equipment and photocopiers, ensuring efficient communication.
- Maintain the visitor register and oversee the movement of visitors and contractors.
- Monitor and control access to restricted areas, ensuring security is upheld.
- Keep the reception area clean and orderly, providing a welcoming atmosphere.
- Manage the electronic booking system and coordinate refreshments for meetings.
- Assist staff during emergency situations and provide relevant information as needed.
What You’ll Need
- A minimum of Grade 12 is required.
- Knowledge of reception duties, switchboard operations, and office administration is essential.
- Strong communication skills to engage effectively with clients and stakeholders.
- Ability to maintain professionalism in a busy reception environment.
- Familiarity with office equipment and administrative processes.
How to Apply
All applications to be submitted online on the following link: https://erecruitment.dws.gov.za/
Looking for more South African government jobs? Browse the latest vacancies on JobsSouthAfrica.co.za. If you are applying for the first time, read our Complete Guide to Applying for Government Jobs in South Africa, covering the Z83 form, certified copies, CV format, interview tips and more.
Requirements
A minimum Grade 12 is required.Knowledge in reception, switchboard operation and office administration.
Job Duties
Reception Services: Receive telephone calls, messages and direct them to the relevant stakeholders.Welcome, receive and direct clients to the offices of the meetings and provide relevant information when required.
Operate office equipment and photocopiers and liaise with internal and external stakeholders.
Maintain and oversee the utilisation of visitor register.
Render effective Reception Services: Monitor and control the movement of employees, visitors and contractors on the floor.
Confirm host availability before directing visitors to the required floor and escort visitors to the waiting rooms.
Notify relevant staff members of their guests’ arrival and monitor guests’ whereabouts while they are on the premises.
Answer telephone calls related to meetings, guests on the floor and visitors in the building.
Record staff members’ whereabouts, arrivals and departures when required.
Escorting of Visitors: Escort visitors to 84 consultation or conference rooms.
Notify security at the main reception once visits are completed.
Approach unauthorised persons found on the floor and request security assistance where necessary.
Ensure that visitors do not access restricted workstations or areas.
Maintain Reception Area: Maintain a clean and orderly reception area at all times.
Receive and acknowledge correspondence.
Manage and monitor the electronic booking system.
Answer, screen and direct telephone calls.
Support Floor Representatives during emergency situations.
Arrange and provide refreshments for meetings.
