It Technician – Polokwane – Department Of Higher Education And Training

About the Role

The Department of Higher Education and Training is seeking a dedicated IT Technician to join their team in Polokwane at the Limpopo Regional Office. This critical role is essential for ensuring that the department’s IT infrastructure runs smoothly, providing vital support to staff and contributing to the efficiency of public service within the community. By supporting the Local Area Network and Desktop services, you will play a key role in enabling staff to perform their duties effectively, ultimately benefiting the citizens of South Africa.

As an IT Technician, you will be involved in a variety of tasks, from setting up user accounts to troubleshooting issues reported by staff. Your contributions will directly impact the department’s ability to deliver quality education and training services to learners across the country. The work you do will not only support the internal operations of the department but also enhance the educational landscape in South Africa, making this role both meaningful and rewarding.

About the Department

The Department of Higher Education and Training aims to ensure an accessible, equitable, and quality education system that promotes skills development and lifelong learning. It is dedicated to enhancing the capabilities of the workforce in South Africa, fostering innovation, and driving economic growth through education and training initiatives. Working for this department means being part of a larger mission that strives to empower individuals and communities through knowledge and skills.

What You’ll Do

• Provide Local Area Network and Desktop support services, ensuring efficient operations
• Create and manage user accounts on desktops and laptops, including email and Windows access
• Troubleshoot and resolve various technical issues reported by users
• Set up hardware such as desktops, printers, and data projectors to facilitate staff functions
• Assist with data migration during computer setups and provide telephonic support as needed
• Support Level 8 and Level 9/10 issues based on documented solutions in ITIL
• Serve as the first level of contact for IT helpdesk services, conveying resolutions to customer issues
• Perform additional tasks as directed by your Supervisor to ensure departmental goals are met

What You’ll Need

• A recognized National Diploma (NQF Level 6) in Information Technology or equivalent qualification
• 1 to 2 years of work experience in the IT field as an IT Technician
• Industry-recognized certifications such as MCSE/MCITP, A+, N+, Security+, ITIL are advantageous
• Strong communication and problem-solving skills, with an emphasis on customer relationship management
• Knowledge of Network Administration and IT Service Management principles
• Sound understanding of COBIT 5 Foundation and ITIL frameworks

How to Apply

DHET invites applicants to apply online on the New Z83 form by accessing the Departmental Website (click the ‘apply now’ button) or http://z83.ngnscan.co.za/apply and follow the easy prompts/instructions.