Information Technology Technician – Pretoria – Department Of Information And Communication Technology

About the Role

The Department of Information and Communication Technology is seeking a dedicated Information Technology Technician to join its dynamic team in Pretoria. This role is vital in ensuring that our computer networks function seamlessly, allowing for efficient communication and service delivery within the public sector. As an IT Technician, you will play a crucial part in maintaining the integrity and accessibility of our technology systems, directly impacting the community’s ability to access essential services.

In this role, you will be responsible for providing comprehensive IT support, from installing and configuring hardware to troubleshooting and diagnosing technical issues. Your contributions will help enhance the department’s service delivery capabilities, ensuring that the networks and systems remain secure and operational for users across various government functions.

About the Department

The Department of Information and Communication Technology is at the forefront of advancing technology within the South African public service. Our mission is to ensure effective communication and information management across government entities, fostering transparency and efficiency. Working within this department means you will contribute to meaningful projects that enhance public service delivery and enable communities to thrive through technology.

What You’ll Do

• Provide network connectivity to all users, ensuring both WAN and LAN functions are accessible.
• Maintain the server room infrastructure, including reporting faults and ensuring cleanliness.
• Safeguard network security by installing and upgrading anti-virus software, as well as monitoring updates.
• Troubleshoot and resolve computer system issues, performing repairs or replacements as necessary.
• Offer IT service desk support, responding to user inquiries and logging issues for resolution.
• Manage and maintain IT security controls to protect data integrity and ensure service continuity, including backup operations and disaster recovery tests.

What You’ll Need

• Matric Certificate and a National Diploma or relevant NQF Level 6 qualification in Information Technology.
• ITIL Foundations Certificate and certifications such as MCSE, A+, or N+ are advantageous.
• A valid driver’s license is required, except for individuals with disabilities.
• A minimum of 2 years’ experience in an IT environment, with strong knowledge of LAN/WAN support.
• Excellent interpersonal, communication, and problem-solving skills, coupled with advanced computer literacy.

How to Apply

Please submit your application before the closing date as late applications will not be considered.