About the Role
The Employee Relations Officer at the Head Office plays a pivotal role in fostering a harmonious work environment within the public service sector. Based in Gauteng, this position is instrumental in ensuring that employee relations processes are effectively managed and that staff members receive the necessary support they need to thrive in their roles. The importance of this role cannot be understated, as it directly impacts the well-being and productivity of employees, which in turn enhances the overall functioning of government services for the community.
In this role, you will be responsible for coordinating training interventions, providing expert advice on employee relations policies, and facilitating the resolution of grievances. Your contributions will ensure that issues are addressed promptly and fairly, promoting a positive workplace culture that aligns with the department’s goals. By supporting both management and employees, you will help maintain high standards of professional ethics and adherence to the Code of Conduct, reinforcing the values of public service in South Africa.
About the Department
The Employee Relations division is committed to creating an equitable and supportive work environment within the public service. Its mission is to ensure that all employees are treated fairly and that their rights are upheld, fostering a culture of respect and collaboration. This department also plays a crucial role in implementing policies that govern employee relations, ensuring compliance with legal frameworks and collective agreements. Working here means being part of a team dedicated to enhancing employee engagement and satisfaction, ultimately benefiting the communities served by the government.
What You’ll Do
- Coordinate and facilitate employee relations training and capacity-building initiatives.
- Analyze reports to assess the impact of employee relations processes and policies.
- Provide ongoing advice and technical support to line units on employee relations matters.
- Manage and monitor case management systems, generating relevant reports.
- Address complex labor relations policy interpretations and employee relation issues.
- Support the management of disciplinary processes and analyze trends in misconduct.
- Render customer service to employees regarding grievances and performance management.
- Collaborate with stakeholders during negotiations with unions to reach collective agreements.
- Implement and monitor adherence to collective agreements and relevant legislation.
- Participate in dispute resolution processes, including conciliation and arbitration.
What You’ll Need
- Grade 12 Certificate with a National Diploma/Degree in Labour Relations, Human Resources Management, Labour Law, LLB, or a relevant qualification recognized by SAQA.
- A minimum of 1-2 years of experience in an Employee Relations environment.
- Valid driver’s license.
- Strong problem-solving, negotiation, and decision-making skills.
- Excellent verbal and written communication abilities.
- Strong interpersonal skills and a customer service-oriented mindset.
- Proficiency in computer literacy.
How to Apply
Please refer to the application instructions below.
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Requirements
The successful candidate should have Grade 12 Certificate plus a National Diploma / Degree (NQF level 6/7) in Labour Relations / Human Resources Management / Labour Law / LLB / Employee Relations or relevant qualification as recognised by SAQA.A minimum of 1 - 2 years’ experience in Employee Relations environment.
Valid driver’s license.
Skills & Knowledge: Problem solving.
Negotiation.
Decision making.
Interpretation of policies.
Self- motivation.
Verbal communication.
Written communication.
Interpersonal skills.
Customer service.
Computer literacy.
Job Duties
Render and coordination of employee relations training and capacity building interventions.Report analysis of the impact of employee relations processes and policies in the Department.
Monitor and provide employee relations advice and technical support to line unit.
Monitor and coordinate case management system and generate reports.
Answer and referred complex and sensitive labour relations policy interpretation, employee relation issues.
Provide support role to all employee relations issues.
Assist on conducting research and benchmarking initiatives for the best practices and employee relations practices accordingly.
Provide support on the correct interpretation and implementation of the Departmental policies and PSCBC Resolutions in Labour Relations.
Provide support on the management of the disciplinary processes.
Analyse trends of misconduct activities and advice appropriate intervention.
Provide customer service to employees in respect of grievances and poor performance management.
Provide support on the management of the disciplinary processes.
Analyse trends of misconduct activities and advice appropriate intervention.
Provide customer service to employees in respect of grievances and poor performance management.
Coordinate and facilitate the resolution of grievances.
Render the investigations on misconduct and initiate for the employer.
Monitor and promote high standard of Professional ethics and Code of Conduct in the Department.
Provide support for labour relations procedures according to the provision of the labour relations Act, most particularly, its application in the Public Service in terms of grievances and disciplinary hearings.
Render the activities with inter alia, the coordination and administration of grievances, disciplinary hearings and labour relations circulars.
Assist on the development of departmental strategies and systems relating to dispute resolution mechanisms, including policies, procedures and processes.
Monitor and evaluate implementation and compliance with collective agreements, policies and legislations.
Support the Department in conciliation and arbitration proceedings.
Support and administration of the resolution of disputes processes.
Provide supportive roles in consultation with the State Attorneys on more complex matters.
Participating in negotiations and discussions with unions and other employee representatives to reach collective agreements on various employment-related matters.
Understanding the department's objectives, advocating for its interests, and contributing to the development of fair and sustainable employment practices.
Negotiate in good faith to achieve a fair and balanced outcome that aligns with the department's goals.
Analyse union proposals, assess their potential impact, and formulate appropriate responses.
Implement the agreed-upon terms are accurately reflected in a formal collective agreement.
Assist for the Informing relevant stakeholders within the department about the outcome of the bargaining process and its implications.
Render the implementation of the collective agreement to ensure compliance and address any issues that may arise.
