Director: Fingerprint Verification – Tshwane – Department Of Home Affairs

About the Role

The Department of Home Affairs is seeking a dedicated and strategically minded individual for the position of Director: Fingerprint Verification, based at the Head Office in Tshwane. This pivotal role focuses on managing the verification unit, ensuring that operations run smoothly and effectively meet the needs of both internal and external stakeholders. By overseeing the accuracy of fingerprint verification processes, you will contribute significantly to maintaining the integrity of identification systems, which is vital for public safety and national security.

In this role, you will not only be responsible for the operational management of the verification unit but also play a key part in enhancing service delivery standards. Your efforts will directly impact how the community interacts with government services, ensuring that processes are efficient and reliable. By leading initiatives that improve quality assurance and operational controls, you will help foster trust in public service, making this position a meaningful opportunity to serve the people of South Africa.

About the Department

The Department of Home Affairs plays a crucial role in managing the country’s immigration and civil registration processes. Its mission is to ensure the security and integrity of South Africa’s borders while providing essential services related to citizenship and identity. Working in this department means being part of a team dedicated to upholding the laws of the country and enhancing the wellbeing of its citizens through effective governance and service delivery.

What You’ll Do

• Manage effective operations within the fingerprint verification unit.
• Provide expert advice to achieve operational goals and service delivery standards.
• Monitor performance against Service Level Agreements (SLA) and ensure responsive service.
• Interpret and maintain statistical data on service levels, trends, and error rates.
• Develop and implement quality assurance strategies and action plans.
• Ensure accurate financial accounting and reporting within the unit.
• Implement Standard Operating Procedures consistently across the unit.
• Ensure all fingerprints are accurately verified, captured, and stored.
• Establish and maintain good working relationships with stakeholders.
• Oversee policy development and compliance management.

What You’ll Need

• An undergraduate qualification in Public Management, Administration, Business Administration, or a related field at NQF level 7.
• At least 5 years of experience at a Middle or Senior Managerial level in Public Service or Operations Management.
• Knowledge of relevant public service legislative frameworks and government structures.
• Familiarity with the Citizenship Act, Identification Act, Immigration Act, and other relevant legislation.
• Demonstrated abilities in project management, financial management, and data analysis.
• Excellent verbal and written communication skills.
• A valid driver’s license is advantageous, and willingness to travel is required.

How to Apply

Applications compliant with the “Directions to Applicants” above, must be submitted online at the application instructions below.