Deputy Director: Ict Management – Pretoria – Gpaa

About the Role

The Government Pensions Administration Agency (GPAA) is seeking a dedicated Deputy Director: ICT Management to join its dynamic team in Pretoria. This pivotal role is essential for ensuring the effective management and delivery of ICT services, which play a vital part in supporting the agency’s mission to enhance the lives of South Africans through efficient pension administration. By overseeing the interface between GPAA and its service providers, the Deputy Director will help shape the future of public service delivery, impacting thousands of beneficiaries across the nation.

In this position, you will engage with a diverse array of internal and external stakeholders, including suppliers and end-users, to develop and implement a comprehensive ICT service catalogue. Your expertise will drive the establishment of service level agreements (SLAs) that ensure high-quality service delivery, ultimately contributing to the GPAA’s reputation as a trusted and efficient government agency. The work you do here matters greatly, as it enables the agency to uphold its commitment to excellence in public service.

About the Department

The Government Pensions Administration Agency (GPAA) is dedicated to managing public sector pensions and ensuring that beneficiaries receive timely and accurate payments. With a focus on good governance and service excellence, the GPAA is committed to transforming the public service landscape in South Africa. By working in this department, you become part of a mission-driven team that values integrity, innovation, and collaboration to enhance service delivery for all citizens.

What You’ll Do

• Manage the interface between GPAA and service providers to develop an ICT service catalogue.
• Oversee the implementation of new systems and processes based on COBIT and ITIL frameworks.
• Engage with stakeholders to establish and maintain service level agreements (SLAs) and operational level agreements (OLAs).
• Compile service compliance reports and provide status updates to committees on ICT service delivery.
• Forecast areas of service deficiencies and propose improvements to enhance service effectiveness.
• Negotiate contracts with vendors and manage relationships with external service providers.
• Coordinate client satisfaction surveys to gauge service delivery effectiveness.
• Monitor and address audit findings and risks related to the ICT unit.
• Implement ITIL processes for effective incident management and support services.
• Conduct research on new technologies to support strategic objectives within the agency.

What You’ll Need

• A relevant 3-year National Diploma/Degree in Information Technology, Computer Science, or equivalent qualification.
• Minimum of six years’ experience in the ICT field, with at least three years in management.
• ITIL v3 qualifications and Customer Service Certification are advantageous.
• Proficient in Microsoft Office and possess knowledge of networking environments, including TCP/IP and VPN.
• Familiarity with data centre environments and business application support.
• Strong communication, leadership, and project management skills.
• Ability to see the big picture, with a focus on customer service orientation and strategic decision-making.

How to Apply

Please submit your application before the closing date as late applications will not be considered.