Client Service Officer – Western Cape – Department Of Employment And Labour

About the Role

The Department of Employment and Labour is seeking dedicated Client Service Officers for Public Employment Services (PES) across various locations in the Western Cape, including Beaufort West, Bellville, Cape Town, George, Mitchells Plain, and Oudtshoorn. This vital role is focused on enhancing employment opportunities for job seekers in South Africa, making a significant impact on the lives of individuals and the community at large. Working in this position means you will play a key role in facilitating access to employment services, helping individuals navigate their job search and training opportunities.

In a time of economic change, having skilled professionals in this role is essential to support the local workforce. As a Client Service Officer, you will be at the forefront of public service, ensuring that job seekers are registered and referred to appropriate services that can assist them in finding suitable employment. Your contributions will help foster a thriving community by aiding individuals in securing meaningful work.

About the Department

The Department of Employment and Labour is committed to promoting fair labour practices and ensuring that all South Africans have access to equal employment opportunities. The department plays a crucial role in shaping the employment landscape by implementing policies that protect the rights of workers and support job creation initiatives. Working here means being part of an organization that strives to improve the lives of citizens through employment services and labour regulations, making your role both impactful and fulfilling.

What You’ll Do

• Register work-seekers on the Employment Services System (ESSA) to facilitate access to job opportunities.
• Provide registration services for work and learning opportunities on ESSA.
• Refer work-seekers to employment counselling services for additional support.
• Assist with administrative tasks related to the placement of work-seekers in jobs and training programs.
• Participate in advocacy sessions and perform general administrative duties as needed.

What You’ll Need

• A Matriculation/Grade 12/Senior Certificate.
• Understanding of departmental policies, procedures, and guidelines, as well as labour legislation and regulations.
• Proficiency in computer literacy and effective communication.
• Strong interpersonal skills and the ability to solve problems.
• Good listening skills, telephone etiquette, and the ability to conduct interviews.
• Capability to interpret legislation relevant to employment services.

How to Apply

Please refer to the application instructions below.