Client Service Officer – Richards Bay & Verulam – Department Of Employment And Labour

About the Role

The Department of Employment and Labour is seeking dedicated individuals for the role of Client Service Officer: Public Employment Services, with positions available in Richards Bay and Verulam. This role is crucial in connecting work-seekers to employment opportunities, supporting the local communities of KwaZulu-Natal in their pursuit of meaningful work. By facilitating registration services for job seekers and opportunities for work and learning, you play a vital part in enhancing the economic landscape of the region. Your efforts will not only assist individuals in gaining employment but will also contribute to the overall development and prosperity of the community.

Working as a Client Service Officer allows you to be at the forefront of public service. You will engage directly with individuals seeking assistance, providing them with the necessary resources and guidance to navigate their employment journey. This role is a stepping stone into the rewarding world of government jobs, where your impact can be felt daily in the lives of those you assist.

About the Department

The Department of Employment and Labour is committed to promoting equitable employment opportunities and ensuring that the workforce is well-supported and informed about their rights. This department plays a crucial role in implementing policies that uphold the Labour Legislation and Regulations while fostering an environment where all South Africans can thrive in their careers. By working here, you contribute to the mission of enhancing the public service sector, supporting economic growth, and promoting social justice.

What You’ll Do

• Provide registration services for work-seekers on the Electronic System for Skills and Employment (ESSA).
• Assist in registering work and learning opportunities on ESSA.
• Refer job seekers to Employment Counselling services for additional support.
• Offer administrative assistance to ensure the effective placement of work seekers in various opportunities.
• Carry out general administrative tasks and participate in advocacy sessions when necessary.

What You’ll Need

• A Grade 12 certificate is essential.
• No prior experience is required for this role.
• Understanding of departmental policies, procedures, and guidelines.
• Basic knowledge of Labour Legislation and the Employment Services Act.
• Strong computer literacy and communication skills.
• Excellent interpersonal skills with the ability to solve problems and listen effectively.
• Telephone etiquette and proficiency in interviewing techniques.
• Capacity to interpret legislation as needed.

How to Apply

Please refer to the application instructions provided below.