Client Service Officer – Mdantsane – Department Of Employment And Labour

About the Role

The Department of Employment and Labour is seeking a dedicated Client Service Officer to join its team in Mdantsane, Eastern Cape. In this vital role, you will serve as the first point of entry for clients seeking assistance within the Registration Services. Your ability to resolve complaints related to IES labour legislation will ensure that the community receives timely and effective support. This position plays a crucial role in enhancing the public service experience for citizens, making your contribution immensely valuable to the community you serve.

As a Client Service Officer, you will engage directly with the public, providing guidance and administrative support. By participating in advocacy sessions and addressing clients’ concerns, you will help uphold the rights and welfare of workers in the region. Your work will not only impact individual lives but will also contribute to a more informed and empowered workforce in South Africa.

About the Department

The Department of Employment and Labour is committed to promoting fair labour practices and ensuring compliance with labour laws across South Africa. Its mission is to create a conducive environment for both employers and employees, fostering economic growth and social justice. Working within this department offers a unique opportunity to contribute to the betterment of society and to be part of a team that champions the rights of workers.

What You’ll Do

• Provide assistance at the helpdesk as the first point of contact for clients.
• Address and resolve complaints related to IES labour legislation.
• Perform general administrative duties to support the Registration Services.
• Participate in advocacy sessions as needed to educate and inform the community.

What You’ll Need

• A minimum of a Grade 12 qualification.
• No prior experience is required for this position.
• Knowledge of relevant Labour Legislations and Regulations.
• Understanding of Public Service Regulations and the Public Service Act.
• Familiarity with Departmental Policies, Procedures, and Guidelines.
• Strong interpersonal and communication skills, including telephone etiquette.
• Ability to interpret legislation and resolve problems effectively.
• Proficiency in computer literacy.

How to Apply

Please follow the application instructions provided below.