About the Role
The Department of Employment and Labour is seeking a dedicated Client Service Officer to join its team at the Makhado Labour Centre. This crucial role is designed for individuals who are passionate about public service and eager to make a difference in the lives of job seekers in the Limpopo region. As a Client Service Officer, you will play a vital part in facilitating registration services for work seekers and learning opportunities on the Employment Services System (ESSA), ensuring that citizens have access to employment resources that can enhance their livelihoods.
In your day-to-day responsibilities, you will engage with the community, providing essential administrative support and referrals for employment counselling services. By connecting individuals with opportunities, you will contribute significantly to the economic development of Makhado and its surrounding areas. This role not only supports individuals in their job search but also strengthens the local economy by aiding in workforce placement and development.
About the Department
The Department of Employment and Labour is committed to promoting job creation, improving working conditions, and providing support to the unemployed in South Africa. Its mission is to ensure that all citizens have fair access to employment opportunities while adhering to the principles of Batho Pele, which emphasizes putting citizens first in public service. Working within this department means being part of a team that is dedicated to empowering individuals and fostering a more inclusive workforce.
What You’ll Do
- Register work seekers and opportunities on the Employment Services System (ESSA)
- Refer job seekers to employment counselling services
- Provide administrative support for the placement of work seekers into job and learning opportunities
- Engage in general administrative duties as required
- Participate in advocacy sessions to promote employment services
What You’ll Need
- Grade 12 / National Senior Certificate
- Knowledge of departmental policies, procedures, Labour Legislation, and the Employment Services Act
- Strong computer literacy skills
- Excellent communication and interpersonal skills
- Problem-solving abilities and strong listening skills
- Proficient telephone etiquette and interviewing skills
- Ability to interpret legislation related to employment services
How to Apply
Please refer to the application instructions below.
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Requirements
Grade 12/ National Senior Certificate.Knowledge: Departmental policies, procedures and guidelines, Labour Legislation and Regulations, Employment Services Act, Public Service Act and Regulations, Batho Pele Principles.
Skills: Computer literacy, Communication, Interpersonal, Problem solving, Listening, Telephone etiquette, Interviewing, Ability to interpret legislation.
Job Duties
Render registration services of work-seeker on ESSA.Render registration services of work and learning opportunities on ESSA.
Refer work seekers for Employment Counselling services.
Provide administrative support with the placement of work seekers in work and learning opportunities.
Render general administrative duties and participate in advocacy sessions as and when required.
