About the Role
The Department of Education is seeking a dedicated individual for the role of Deputy Director: ECD: Administration and Reporting, based in the vibrant city of Cape Town. This position plays a crucial part in the public service by ensuring that the Provincial eCares System is effectively utilized, enhancing decision-making processes within early childhood development. The successful candidate will not only manage system performance but will also provide vital support to various educational stakeholders, contributing to the overall improvement of services provided to children in the province.
In this role, you will be at the forefront of driving system adoption and performance management, ensuring that users comply with data workflows and system functionalities. Your work directly impacts the education of young learners in Cape Town, making this an essential position within the provincial education framework.
About the Department
The Department of Education is committed to ensuring quality education for all South Africans. It aims to create a supportive environment for learners, educators, and communities. By working in this department, you become part of a mission that prioritizes educational excellence and equitable access to resources, fostering a brighter future for the nation.
What You’ll Do
- Oversee the usage and performance of the Provincial eCares System, leading efforts to enhance system adoption across the province.
- Monitor user compliance with system functionalities and data workflows to ensure effective utilization.
- Manage first-line helpdesk support for users, facilitating access management and resolving issues in a timely manner.
- Conduct ongoing training sessions for users on system updates, functional improvements, and reporting dashboards to boost capacity.
- Lead provincial testing of system releases and updates, ensuring accurate validation of enhancements before deployment.
- Collaborate with various stakeholders, including PED ECD and EMIS Directorates, to support local educational initiatives and partnerships.
What You’ll Need
- A SAQA-recognised three-year post-matric qualification (NQF Level 7) in Information Systems, ICT, Computer Science, Data, or a related field.
- 6-7 years of relevant experience in systems administration, user support, and training facilitation.
- Strong knowledge of cloud-based systems and experience in the Provincial EMIS environment or ECD system landscape.
- Advanced analytical and data manipulation skills, particularly in Excel.
- Proven ability to coordinate with multi-level stakeholders and a strong customer service orientation.
- A valid driver’s license and willingness to travel extensively for the role.
How to Apply
Please refer to the application instructions below.
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Requirements
Applicants must be in possession of a SAQA-recognised three-year post- matric qualification (NQF Level 7) in Information Systems / ICT / Computer Science / Data or related field.6-7 years' relevant experience in Systems administration and user support; User Acceptance Testing (UAT) and training facilitation.
Data reporting and system usage monitoring.
Knowledge of: Cloud- based system operations; Provincial EMIS environment and/or ECD system landscape.
Strong analytical, data manipulation and reporting skills (Excel advanced level).
Ability to coordinate multi-level stakeholders (national, provincial, district).
Problem-solving ability, attention to detail, and customer service orientation.
Ability to work independently and travel extensively.
A valid driver's license is essential.
Job Duties
The successful candidate will be responsible for Provincial eCares System Use & Performance management.Lead provincial support for system usage, performance and adoption; Monitor user compliance with system functionality and data workflows; Advocate system utilisation for decision-making.
User Support & Access Management; Manage 1st line helpdesk support for PED users; Manage user access, roles and permissions; Escalate issues promptly to national and service providers.
User Training & Capacity Building- Conduct ongoing training on: New releases; Functional improvements; Reporting and dashboards.
Support districts and circuits to drive usage.
Testing & Implementation-Lead provincial testing of system releases and updates; Develop test plans, record UAT outcomes, submit feedback to developers; Validate system enhancements prior to deployment.
Systems Maintenance Support- Work with DBE and vendors (e.
g.
Mezzanine/Vodacom) to ensure 191 continuity; Identify and resolve technical issues affecting provincial users.
Reporting & Master Data Management-Maintain alignment between eCares and EMIS Master lists; Validate EMIS number allocation in eCares; Support provincial reporting needs and accuracy.
Stakeholder Collaboration-Work closely with PED ECD and EMIS Directorates; National EMIS and ECD teams social partners such as Ilifa Labantwana and the Bana Pele Initiative.
The candidate will report to the provincial EMIS head and work closely with the ECD Directorate.
