About the Role
The Compensation Fund is welcoming applications for the position of Claims Processor Exempted Employers, located in the heart of Pretoria. This vital role plays a significant part in ensuring that claims are processed efficiently and effectively, providing essential support to employees and employers alike. By joining the Compensation Fund, you will be contributing to the improvement of workplace health and safety, while also ensuring that those who have experienced workplace injuries receive the benefits they rightfully deserve.
In this role, you will be part of a dedicated team that values compassion and diligence, making a real difference in the South African public service. Your day-to-day responsibilities will involve registering and acknowledging claims, preparing compensation benefit claims, and managing enquiries. This position not only supports individual claimants but also strengthens the collective well-being of our communities, ensuring that the Compensation Fund delivers on its promises.
About the Department
The Compensation Fund operates under the Department of Employment and Labour, with a mission to provide comprehensive compensation for employees injured or made ill due to work-related incidents. This department plays a crucial role in promoting fair compensation practices, enhancing worker safety, and fostering a culture of accountability among employers. Working here means being part of an essential public service that directly impacts the lives of South Africans.
What You’ll Do
- Register and acknowledge claims submitted by employers and employees.
- Prepare and process compensation claims benefits accurately.
- Handle claims-related enquiries with professionalism and care.
- Perform administrative duties to support claims processing and management.
- Collaborate with stakeholders to ensure effective claims resolution.
What You’ll Need
- Grade 12 Senior Certificate.
- An undergraduate qualification (NQF level 6) in one of the following fields: Operations Management, Social Science, Public Administration, Business Management, or related areas.
- Familiarity with claims administration and management processes.
- Knowledge of relevant legislation pertaining to claims and workplace safety.
- Strong communication skills and commitment to customer service excellence.
How to Apply
Direct your applications to the instructions provided below.
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Requirements
Grade 12 Senior Certificate.Undergraduate qualification (NQF level 6) as recognized by SAQA in Operations Management / Social Science / Public Administration / Public Management / Business Management / Business Administration / Administrative Management / Management / Financial Accounting / Cost and Management Accounting / Production Management / Internal Auditing / Human Resources Management / Nursing).
None.
Experience in a claims adjudication / social security / Insurance environment would be advantageous.
Knowledge: Claims Administration.
Claims Registration.
Claims Investigations.
Claims Management and Legal assessment and settlement.
Claims Litigation.
Claims Finalisation.
Knowledge of Relevant Legislation (Constitution, PFMA, PSRs, NTRs, ILO Conventions, PAIA, POPIA, OHSA, RAFA, Marriage Act, estate Law, UIA, Recognition of Customary Marriages Act, COIDA).
Customer Service (Batho-Pele).
COIDA Tariffs.
Human Anatomy/Biology.
Medical terminology.
Risk Awareness.
Legislative Requirements: COIDA.
Skills: Claims/Assessment /Settlement.
Post claims management and settlement.
Claims handling.
Claim verification and validation.
Conflict Management.
Critical and Innovative Thinking.
Communication.
Quality Assurance.
Service Delivery Innovation.
Stakeholder Development & Relations.
Job Duties
Provide Register and acknowledge claims.Prepare Compensation claims benefits.
Handle claims enquiries.
Render administrative duties
