Civic Services Supervisor – Tshwane – Department Of Home Affairs

About the Role

The Department Of Home Affairs is seeking a dedicated Civic Services Supervisor for the Births and Deaths Unit, based at the Head Office in Tshwane. This pivotal role plays a crucial part in ensuring that the community receives efficient and effective services related to vital registrations. By supervising daily operations, you will directly impact the lives of citizens, ensuring that their essential records are handled with care and precision.

As a Civic Services Supervisor, you will lead a team responsible for the registration of births and deaths, which are fundamental processes that affect families and communities across South Africa. Your leadership will not only enhance service delivery but also contribute to the overall integrity and reliability of public service operations. Your work will help maintain vital records, making a significant difference in people’s lives and supporting the broader mission of the Department Of Home Affairs.

About the Department

The Department Of Home Affairs is dedicated to managing the civil registration processes within South Africa, including the registration and monitoring of births and deaths. Its mission is to ensure that every citizen has access to essential services that protect their rights and identity. Working in this department means being a part of a vital public service that shapes the foundation of our society by facilitating legal recognition and access to services for all.

What You’ll Do

• Supervise and coordinate daily operations of the Births and Deaths Unit to ensure effective service delivery.
• Monitor performance against service level standards and address any issues to maintain high-quality service.
• Compile and present daily and weekly performance reports on operations and service metrics.
• Manage records and documentation in compliance with departmental regulations.
• Provide guidance and support to staff to enhance their performance and compliance with regulatory requirements.
• Liaise with various stakeholders, including the public, to address queries and provide updates on application statuses.
• Identify operational challenges and recommend effective solutions to management.
• Support digital transformation initiatives within the unit to improve service processes.
• Ensure compliance with relevant legislation and departmental policies.

What You’ll Need

• An undergraduate qualification in Public Administration, Public Management, Operations, or Business Management at NQF 6.
• A minimum of two years’ supervisory experience in operations or customer service environments.
• Familiarity with Births and Deaths registration processes is advantageous.
• Strong knowledge of departmental legislation and prescripts related to civic services.
• Excellent interpersonal, analytical, and communication skills, both verbal and written.
• Ability to manage time effectively and meet deadlines while maintaining a high standard of service.
• A commitment to honesty, integrity, and accountability in all aspects of work.

How to Apply

Applications compliant with the “Directions to Applicants” above, must be submitted online at the designated portal.