Assistant Director: Ui Operations – Cape Town – Department Of Employment And Labour

About the Role

The Department of Employment and Labour is seeking two dynamic individuals for the role of Assistant Director: UI Operations, based in Cape Town, Western Cape. This essential position plays a pivotal role in facilitating the employer services function within the province, ensuring that the community receives support and guidance regarding unemployment insurance. By coordinating assessment, validation, and adjudication of claims, you will be making a real difference in the lives of South Africans who rely on these services for their livelihood. Your work in this role is not just a job; it’s a commitment to public service that impacts the well-being of many individuals and families in the region.

In addition to overseeing claims and registry services, you will manage local appeals and complaints, assisting in the resolution of issues that arise in the unemployment insurance framework. The importance of this role cannot be overstated, as it directly contributes to the social safety net for those in need. Working in a vibrant city like Cape Town ensures that you will be part of a diverse team dedicated to lifting others up through effective public service.

About the Department

The Department of Employment and Labour is committed to promoting decent work opportunities and ensuring fair labour practices across South Africa. Its mission includes protecting the rights of workers and providing essential services that support employment and economic stability. Working in this department means being part of a larger effort to build a more equitable society, making a meaningful contribution to the lives of citizens.

What You’ll Do

• Facilitate employer services functions throughout the province, ensuring smooth operations.
• Coordinate the assessment, validation, and adjudication of unemployment insurance claims.
• Oversee registry services and manage local appeals and complaints related to unemployment insurance.
• Provide general support and management of resources within the unit to optimize service delivery.
• Collaborate with other stakeholders to enhance the effectiveness of the unemployment insurance system.

What You’ll Need

• An undergraduate qualification in Operations Management, Public Management, Business Administration, or a related field at NQF Level 6 as recognized by SAQA.
• A valid driver’s license is required for this position.
• A minimum of four years’ experience, with at least two years in a functional operations environment and two years in a supervisory role.
• Strong knowledge of relevant legislation, including the Unemployment Insurance Act (UIA) and Public Financial Management Act (PFMA).
• Excellent computer skills, report writing abilities, and effective communication skills, both verbal and written.
• Proficient in people management, time management, customer relations, and supervisory skills.

How to Apply

Please refer to the application instructions below.