About the Role
The National Prosecuting Authority (NPA) is seeking an Assistant Director: Service Inspection and Improvement based in Pretoria at its Head Office. This pivotal role is designed for individuals who are passionate about enhancing service delivery within the public service framework. By conducting thorough service inspections and developing impactful service delivery programmes, you will play an essential part in ensuring that the NPA operates seamlessly and effectively, ultimately benefiting the community and reinforcing public trust in governmental operations.
This position is more than just a job; it is an opportunity to make a meaningful difference in South Africa’s justice system. You will engage with various stakeholders, gather critical data, and compile insightful reports that drive continuous improvement in service standards. Your work will directly contribute to the enhancement of service delivery models, ensuring that the NPA meets the needs of the public it serves.
About the Department
The National Prosecuting Authority (NPA) is dedicated to ensuring justice and upholding the law in South Africa. Its mission is to provide an efficient and fair prosecution service that supports the country’s legal framework. Working within the NPA means being part of a team that is committed to promoting accountability and transparency in public service, making it a rewarding environment for those who are driven by a sense of duty and public service.
What You’ll Do
- Conduct service inspections within the NPA to assess performance and compliance.
- Carry out preparatory research, including data sourcing and analysis for inspections.
- Communicate with the target audience regarding upcoming inspections.
- Facilitate interviews and workshops to gather insights and information.
- Collect and analyze service performance data from inspection sites.
- Compile and submit detailed service inspection reports.
- Review feedback on inspection reports and incorporate improvements.
- Identify areas for further inspection based on feedback.
- Develop and implement service delivery programmes including service standards and charters.
What You’ll Need
- A relevant B-degree (NQF level 7) in Social Science, Business Management, or an equivalent qualification.
- A minimum of three years’ relevant experience in a similar role.
- Strong analytical and problem-solving skills, demonstrating independence and professionalism.
- Knowledge of applicable legislation and regulations in Public Service Administration.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Excellent presentation, written, and verbal communication skills.
- Strong research and interpersonal skills, with a willingness to travel extensively.
- A valid driver’s license and ability to manage multiple tasks effectively.
How to Apply
Please refer to the application instructions below.
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Requirements
An appropriate B - degree (NQF level 7) in Social Science/Business Management or equivalent qualification.At least three (3) years’ relevant experience.
Demonstrable competency in acting Independently, Professionally, Accountable and with Credibility.
Excellent analysis and problem-solving skills.
Certification as an Ethics Officer will be an added advantage.
Knowledge of legislation and regulations pertaining to Public Service Administration including the Public Service Act 103 of 1994, NPA Act, Basic Conditions of Employment Act, Public Service Regulations 2016, Public Finance Management Act, No.
1 of 1999, Protected Disclosures Act 26 of 2000, Public Administration Act 11 of 2014.
General computer literacy skills and knowledge in programs such as Ms Word, Excel, Ms outlook and PowerPoint.
Good presentation skills.
Written and verbal communication skills.
Research skills and interpersonal skills.
Willing to travel extensively.
Candidates to be appointed in or assigned to the Office for Ethics and Accountability (OEA) must disclose to the office particulars of all registrable financial interests, obtain security clearance following a vetting conducted in terms of the National Strategic Intelligence Act 1994 as well as a Lifestyle review conducted.
No previous convictions or pending cases.
Good administration skills.
People management and empowerment.
Strategic capability and leadership.
Planning and prioritising skills.
Customer focus and responsiveness.
Problem solving and Decision Making.
Valid driver’s license.
Job Duties
Conduct service inspections within the NPA.Conduct preparatory research for service inspection including data sourcing and analysis.
Notify target audience of inspection.
Conduct interviews and/ workshop where appropriate.
Gather service performance data and information from inspection site.
Compile and submit service inspection reports.
Obtain, review and incorporate feedback on service inspection reports.
Inspect feedback for possible inspections.
Develop and implement service delivery programmes.
(SDIP, Service Standards, Service Charter, Service Delivery Model and Complaints Management).
