Assistant Director: Labour Centre Operations – Various Locations – Department Of Employment And Labour

About the Role

The Department of Employment and Labour is seeking dedicated individuals for the role of Assistant Director: Labour Centre Operations across various locations, including Butterworth, Gqeberha, and Makhanda. This role plays a critical part in the effective management of Unemployment Insurance (UI) services, ensuring that community members receive the support they need during challenging times. By facilitating UI claims and processing, you will directly impact the lives of job seekers and their families, helping to strengthen the social safety net in South Africa.

As an Assistant Director, you will coordinate the operations at the Labour Centre, bringing together a team focused on quality assurance and customer service. Your work will contribute to the overall mission of the public service by enhancing the accessibility and efficiency of employment services in your designated city. This is not just a job; it is an opportunity to make a meaningful difference in the lives of your fellow South Africans.

About the Department

The Department of Employment and Labour is committed to fostering a fair and equitable labour market in South Africa. Its mission is to promote decent work conditions, protect the rights of workers, and enhance the availability of employment opportunities. Working here means being part of a team that strives to improve the livelihoods of citizens, ensuring that everyone has the chance to succeed in the economy.

Your role in the department will be integral to executing its vision, enhancing operational efficiencies, and ensuring compliance with relevant regulations while serving the community.

What You’ll Do

• Facilitate the provision of UI claims and processing at a Labour Centre.
• Coordinate the quality assurance of UI applications, registrations, and declarations, ensuring accuracy and compliance.
• Provide UI services to both walk-in and online customers, enhancing their experience.
• Manage the administration of governance, compliance, and risk matters related to UI at the Labour Centre.
• Oversee the management of resources within the Division to ensure optimal functionality.

What You’ll Need

• An undergraduate qualification in Operations Management, Public Management, Business Administration, or a related field at NQF Level 6 or 7.
• Four years of experience, including two years in an operations environment and two years in a supervisory role.
• A valid driver’s license is an advantage.
• Knowledge of Treasury Regulations, Public Service Act, and relevant employment laws.
• Strong skills in communication, people management, time management, and customer relations.

How to Apply

Please refer to the application instructions below.