Assistant Director: Consumer Education & Advice – Giyani – Department Of Consumer Affairs

About the Role

The Department of Consumer Affairs is seeking a passionate and dedicated individual for the role of Assistant Director: Consumer Education & Advice, based in Giyani, located within the Mopani District. This position plays a vital role in enhancing consumer rights and education, ensuring that the community is informed and empowered in their dealings. As an Assistant Director, you will be at the forefront of the public service, representing consumer interests and helping to resolve disputes that affect everyday lives.

In this role, your commitment to consumer advocacy will have a direct impact on the community, fostering a more knowledgeable public that can make informed decisions. Your work will not only involve conducting compliance inspections and investigations but also providing essential mediation services, making you a key player in maintaining fairness and transparency in the marketplace. This position is not just a job; it’s an opportunity to contribute positively to the Giyani community and South Africa as a whole.

About the Department

The Department of Consumer Affairs is dedicated to promoting fair trading practices and enhancing consumer protection across South Africa. With a mission to create a safe and equitable marketplace, the department works tirelessly to educate consumers about their rights and facilitate resolutions in disputes. Joining this department means becoming part of a team that values integrity, transparency, and the empowerment of citizens.

Working within this department provides a unique opportunity to engage with a variety of stakeholders and make a tangible difference in the lives of consumers. The department is committed to fostering a culture of inclusivity and representation, ensuring that every voice is heard and valued.

What You’ll Do

• Facilitate and conduct compliance inspections to ensure adherence to consumer laws.
• Investigate cases related to consumer disputes and provide mediation services.
• Represent consumers in the Consumer Court, advocating for their rights.
• Provide secretariat services to support departmental operations.
• Manage and utilize resources effectively, following relevant directives and legislation.

What You’ll Need

• An NQF 6 qualification in Commercial Law, Law, Business Management, or Public Administration recognized by SAQA.
• Three (3) to five (5) years’ experience in the fields of Commercial Law, Business Administration, or Public Administration.
• A valid driver’s license (with exceptions for persons with disabilities).
• Strong understanding of relevant legislation affecting consumers in South Africa.
• Excellent customer care, presentation, and report writing skills.
• Proficient communication, negotiation, and administrative management capabilities.
• Strong planning and organizational skills, with attention to detail and analytical thinking.
• Competence in public speaking, computer literacy, and project management.

How to Apply

Please submit your application before the closing date as late applications will not be considered.