Administrative Officer: Patient Administration – Ehlanzeni District – Themba Hospital

About the Role

The Themba Hospital is looking for a dedicated Administrative Officer in Patient Administration to join their team in Ehlanzeni District, South Africa. This role is crucial in ensuring that patient administrative functions run smoothly within a 24-hour shift system, contributing directly to the quality of healthcare delivered to the community. By overseeing the management of patient records and administration processes, you will play an integral part in enhancing the overall patient experience and operational efficiency of the facility.

Working at Themba Hospital means being part of a healthcare environment that prioritizes patient care and administrative excellence. This position not only involves managing daily patient administration tasks but also supports the hospital’s mission to provide accessible and efficient healthcare services to the community. Your efforts will directly impact patient satisfaction and safety, making this role vital in the public service landscape.

About the Department

Themba Hospital is a prominent healthcare provider dedicated to delivering quality medical services to the Ehlanzeni District. The hospital operates under the Department of Health, which is committed to improving health outcomes for all South Africans. By joining this department, you will contribute to a mission that enhances the health and well-being of communities, making a meaningful difference in the lives of countless individuals.

What You’ll Do

• Manage patient administration processes across a 24-hour shift system.
• Maintain internal controls for revenue collection and process debtor accounts.
• Oversee the banking of revenue collected and ensure proper filing of medical records.
• Facilitate patient classification and re-classification as needed.
• Compile management reports and manage the archiving of patient records.
• Evaluate staff performance according to the performance management system.
• Prepare staff duty rosters, including for ward clerks.
• Control overtime claims and manage queue marshals, porters, and mortuary services.
• Address inquiries related to patient administration and assist with case management.
• Compile daily, weekly, and monthly statistics and reports.

What You’ll Need

• Senior Certificate / Grade 12 with three (3) years of experience in Patient Administration, or a Diploma/Degree (NQF Level 6/7) in Public Administration/Public Management.
• Extensive knowledge of outpatient administration and reception functions.
• Familiarity with PEIS, billing systems, and UPFS user guide/procedure book.
• Understanding of revenue policies and sector financial administration, including PFMA provisions.
• Knowledge of relevant prescripts, such as Government Gazettes.
• Excellent communication and report writing skills, along with computer literacy.
• Ability to work under pressure and be available for extra hours in a shift environment.
• A valid driver’s license is an added advantage.

How to Apply

Please refer to the application instructions below.