About the Role
The Department of Basic Education is seeking a dedicated individual for the position of Telecom Operator based in Pretoria. This vital role supports the efficient functioning of the department by providing exemplary telephone services. As a Telecom Operator, your primary responsibility will be to manage incoming calls, ensuring that every inquiry is directed to the appropriate section or directorate. This role is not just about answering phones; it’s about facilitating communication that ultimately enhances the educational services provided across South Africa.
Working in Pretoria, you will be at the heart of a department that plays a significant role in shaping the future of education in the country. Your efforts will contribute directly to the public service, ensuring that citizens receive timely and accurate information about the services rendered by the department. This position is an excellent opportunity for someone looking to make a meaningful impact within the community.
About the Department
The Department of Basic Education is committed to delivering quality education to all South Africans. Its mission is to ensure that every learner in the country has access to a standard of education that meets their needs, regardless of their background. The department works tirelessly to implement educational policies, support schools, and promote effective teaching practices. Joining this department means being part of a team that is dedicated to fostering an educated and informed society.
What You’ll Do
- Answer and direct incoming calls to the relevant sections or directorates.
- Provide information about the services offered by the department.
- Maintain a record of all incoming calls and assist in scanning.
- Offer internal staff with telephone directory information as needed.
- Provide secretarial services for sections when officials are unavailable.
- Convey messages effectively within the department.
- Supply the public with contact details for all Provincial and District Offices.
- Ensure that the switchboard is consistently manned.
- Deliver an efficient and effective telephone service to the department.
What You’ll Need
- A Senior Certificate or equivalent qualification.
- Strong communication skills, both written and verbal.
- Proficiency in MS Office and computer literacy.
- Excellent interpersonal and public relations skills.
- Ability to work well under pressure and solve problems effectively.
- A customer service-oriented mindset with solid document management capabilities.
How to Apply
Please refer to the application instructions below.
Looking for more South African government jobs? Browse the latest vacancies on JobsSouthAfrica.co.za. If you are applying for the first time, read our Complete Guide to Applying for Government Jobs in South Africa, covering the Z83 form, certified copies, CV format, interview tips and more.
