About the Role
The Department of Public Service and Administration is seeking dedicated individuals for the role of Switchboard Operator, with positions available in Vhembe, Waterberg, and Capricorn. This role is essential in ensuring smooth communication within the department and providing crucial support to both staff and the public. Located in the heart of Limpopo, these positions play a vital role in connecting individuals with the services they need, making a positive impact on the community.
As a Switchboard Operator, you will be the first point of contact for incoming and outgoing calls, facilitating important conversations that help streamline departmental functions. Your work directly contributes to enhancing public service delivery, ensuring that citizens receive the information and assistance they require. This role is not just about answering calls; it’s about being an integral part of a team that thrives on communication and service excellence.
About the Department
The Department of Public Service and Administration is dedicated to fostering a professional and efficient public service. With a mission to promote effective governance and enhance service delivery, the department plays a crucial role in implementing policies that drive the nation forward. Working here means contributing to a collective effort aimed at improving the lives of South Africans through dedicated service and public accountability.
What You’ll Do
- Attend to incoming and outgoing telephone calls, providing exceptional customer service.
- Transfer calls to relevant extensions and provide clients with accurate information.
- Take messages and ensure they are conveyed to the appropriate staff members promptly.
- Maintain and update the telephone database, including allocating pin codes as authorized.
- Keep detailed records of all outgoing calls and print telephone accounts for staff.
- Identify and report any telephone faults to the supervisor, ensuring the switchboard system operates smoothly.
- Notify staff of any telephone outages and record maintenance issues as they arise.
- Manage the bar and activation of telephone extensions when authorized.
What You’ll Need
- A qualification at NQF Level 04 as recognized by SAQA.
- Basic knowledge of machine operations and working procedures.
- Strong interpersonal skills with the ability to communicate effectively.
- Basic literacy skills for accurate record-keeping and message-taking.
- Organisational skills to manage call logs and maintain the switchboard efficiently.
How to Apply
Please submit your application before the closing date as late applications will not be considered.
Looking for more South African government jobs? Browse the latest vacancies on JobsSouthAfrica.co.za. If you are applying for the first time, read our Complete Guide to Applying for Government Jobs in South Africa, covering the Z83 form, certified copies, CV format, interview tips and more.
Requirements
A qualification at NQF Level 04 as recognised by SAQA.Knowledge And Skills: Machine Operations.
Working procedures in respect of working environment.
Basic Interpersonal relationship.
Basic literacy.
Organising.
Job Duties
Render switchboard services: Attend to incoming and outgoing telephone calls.Transfer calls to relevant extensions.
Provide clients with relevant information.
Take messages and convey to relevant staff.
Keep record of all outgoing calls.
Print and issue telephone accounts.
Maintain telephone database.
Allocate pin codes when authorised.
Maintain switchboard system: Identify and report telephone faults to the supervisor.
Notify the staff if telephones are out of order.
Record maintenance of the switchboard.
Bar and activate telephone extensions when authorised.
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