Supervisor: Client Services – Durban – Department Of Employment And Labour

About the Role

The Department of Employment and Labour is looking for a dedicated Supervisor: Client Services to join their team at the Labour Centre in Durban. This vital role focuses on overseeing the help desk, which serves as the first point of contact for clients seeking assistance with the Compensation for Occupational Injuries and Diseases (COID) service. By ensuring that queries are addressed efficiently and effectively, you will play a pivotal role in enhancing the quality of service delivery to the community in Durban and surrounding areas.

As a Supervisor, you will not only monitor workflow processes but also facilitate a customer-driven environment that prioritizes quality resolution. This position is essential in promoting a culture of excellence in public service, helping to uphold the principles of Batho Pele, which emphasize the importance of putting citizens first. Your leadership will inspire commitment among staff and ensure the community receives the support they need, making a tangible difference in the lives of many.

About the Department

The Department of Employment and Labour is committed to fostering a fair and equitable labour market in South Africa. Its mandate includes creating a safe and healthy work environment, ensuring compliance with labour laws, and providing support services to workers and employers alike. Working in this department means contributing to the development of a workforce that is empowered, skilled, and equipped to thrive in a competitive economy. Your efforts will help shape policies and practices that impact the lives of South Africans daily.

What You’ll Do

• Oversee the operations of the help desk, ensuring efficient service delivery
• Manage and mentor staff to enhance performance and customer service skills
• Coordinate the resolution of client queries and ensure compliance with relevant legislation
• Facilitate quality assurance processes to improve service efficiency
• Attend to inquiries regarding legislation and follow up on pending issues
• Foster a customer-centric culture within the team

What You’ll Need

• An undergraduate qualification (NQF Level 6) in Customer Services, Management, or related fields
• A minimum of two years of experience in a customer care or client services environment
• Knowledge of relevant labour laws, regulations, and the Public Service Act
• Strong skills in coaching, mentoring, and conflict management
• Ability to think critically and innovatively to resolve challenges
• Excellent people management and performance oversight skills

How to Apply

Please refer to the application instructions below.