Senior Fingerprint Expert – Tshwane – Department Of Home Affairs

About the Role

The Department of Home Affairs is seeking a dedicated Senior Fingerprint Expert to join its Head Office in Tshwane. This pivotal role plays a crucial part in ensuring the integrity and efficiency of investigations and records management within the unit. By supervising the processing of client investigations and maintaining high standards of compliance, the Senior Fingerprint Expert directly contributes to the department’s mission of providing essential civic services to the public, enhancing the lives of South Africans.

In a city known for its vibrant governmental activities, this position offers an opportunity to make a significant impact within the public service. The Senior Fingerprint Expert will engage with various stakeholders, including the Government Printing Works, to ensure timely and quality delivery of services. This role is vital not only for the operational success of the department but also for fostering trust and reliability within the community it serves.

About the Department

The Department of Home Affairs is committed to safeguarding the rights and dignity of all South Africans through effective civic services and immigration management. Its mission encompasses various functions, including the issuance of identity documents and the management of population registration. Working within this department provides a meaningful opportunity to contribute to the core values of service delivery, accountability, and integrity that underpin the South African government.

What You’ll Do

• Supervise and implement the processing of investigations and records for clients in the unit.
• Ensure compliance with procedures related to investigations and records management.
• Prepare and manage files received from the front office, ensuring accurate documentation.
• Address technical issues faced by employees and escalate complex matters as needed.
• Monitor service-level agreements between the front office and the unit, taking corrective actions when necessary.
• Liaise with stakeholders to ensure efficient service delivery and quality outcomes.
• Facilitate the filing and disposal of undelivered or incomplete identity documents.
• Manage the ongoing in and out flow of records within the unit.
• Coach and guide staff on best practices and regulatory compliance.
• Implement effective risk and compliance measures to prevent corruption and non-financial losses.

What You’ll Need

• An undergraduate qualification in Public Management, Administration, or Operations Management at NQF level 6 as recognized by SAQA.
• A minimum of 2 years’ experience at a supervisory level in Civic Services or Customer Service.
• Basic knowledge of Public Service Regulations and Departmental Legislation.
• Understanding of the verification process and Human Resource Regulatory Framework.
• Willingness to travel and work extended hours as required.
• Strong skills in service delivery, client relations, conflict resolution, and problem-solving.
• Excellent communication, planning, organizing, and analytical skills.
• Basic computer literacy and image editing skills.

How to Apply

Applications compliant with the “Directions to Applicants” above, must be submitted online at the application instructions below.