Senior Emergency Control Centre Agent – Cape Town – Emergency Communication Centre

About the Role

The Emergency Communication Centre is looking for passionate individuals to join as Senior Emergency Control Centre Agents (Dispatchers) in the vibrant city of Cape Town. This critical role involves accurate information recording and management intervention, ensuring that the community receives timely and effective emergency response services. As a dispatcher, you will mobilize essential resources and coordinate with multiple emergency services to effectively manage major incidents, making a tangible impact on public safety and well-being.

By joining this dynamic team, you will play a pivotal part in saving lives and supporting the community during their most challenging times. This role not only requires a keen ability to handle stressful situations but also offers a fulfilling opportunity to contribute to the safety and security of fellow South Africans. Your dedication and expertise will help ensure that emergencies are handled efficiently and effectively across both metropolitan and rural areas.

About the Department

The Emergency Communication Centre serves as a vital link between the public and emergency services. It aims to streamline communication and enhance response times during critical incidents, ensuring that all emergencies are managed with precision and care. Working in this department means being part of a mission that prioritizes the safety and health of the community, fostering a culture of excellence in public service.

This department continually strives to improve emergency response systems and protocols while providing training and support to its team members. Engaging in this meaningful work not only allows you to grow professionally but also offers the satisfaction of making a difference in the lives of others.

What You’ll Do

• Accurately record emergency information to maintain data integrity.
• Alert supervisors about recurrent or critical incidents that require immediate attention.
• Mobilize and control the deployment of emergency vehicle resources.
• Provide training and supervision to Emergency Communications students during their elective.
• Implement medical dispatch protocols and manage major incidents as per established plans.
• Coordinate with other emergency services such as Traffic, Fire, SAPS, and Disaster Management.
• Manage caller anxiety and stress, providing critical life-saving telephonic interventions.

What You’ll Need

• A Senior Certificate (Grade 12 or equivalent).
• Relevant experience in an Emergency or Medical Call Centre.
• Ability to work shifts as per roster requirements.
• Basic knowledge of the topographical layout of the Western Cape.
• Strong listening skills, organizational abilities, and prioritization skills.
• Proficiency in computer literacy, particularly with MS Office.

How to Apply

Please follow the application instructions below.