Ict Technician – Pretoria – Department Of Information And Communication Technology

About the Role

The Department of Information and Communication Technology is seeking an ICT Technician to join its dedicated team in Pretoria, Gauteng. This pivotal role focuses on providing essential technical support for both hardware and software to end users. By resolving incidents efficiently and maintaining high standards of customer service, the ICT Technician ensures that vital technology services are continuously available. Through your contributions, you will play a significant part in supporting the public service and enhancing the community’s technological accessibility.

As an ICT Technician, your work will directly impact the efficiency of various government functions. By diagnosing and resolving technical issues, you will help streamline operations, enabling your colleagues in the public sector to deliver their duties effectively. This role is ideal for a tech-savvy individual passionate about making a difference through technology in South Africa.

About the Department

The Department of Information and Communication Technology is committed to fostering an inclusive technological environment that enhances public service delivery across South Africa. Its mission encompasses the establishment of effective communication systems, ensuring that government operations run smoothly and efficiently. Working here means being part of a team that strives to empower the community through innovative technology solutions and reliable support.

What You’ll Do

• Provide technical support for hardware and software to end users.
• Diagnose and resolve incidents related to operating systems and software applications.
• Take ownership of issues, performing problem analysis to implement fixes.
• Accurately document and update requests using the IT service desk system.
• Install and configure new IT equipment.
• Troubleshoot and resolve issues with printers, copiers, and scanners.
• Maintain a high level of customer service and ensure effective communication.
• Train staff on existing and new technology applications.
• Monitor the Local Area Network (LAN) and coordinate network support.
• Ensure compliance with ICT policies and provide user education.

What You’ll Need

• Grade 12 Certificate and a National Diploma in Information Technology (NQF 6) or equivalent.
• MCSE certification or related equivalent certification.
• Minimum of 2 years’ experience in the Information Technology field.
• Knowledge of Networking Technologies and ICT policies.
• Strong project management, communication, and interpersonal skills.
• A valid driver’s license is required.

How to Apply

Applications can be submitted by hand delivery during office hours to the Office of the Chief Registrar of Deeds at 600 Lillian Ngoyi Street, Berea Park, Pretoria, 0002 or apply by accessing Deeds Online Job Application Portal before the closing date as no late applications will be considered.