About the Role
The ICT Technician position at the Department of Information and Communication Technology is a vital role based at the Head Office in Pretoria, South Africa. This position is fundamental to ensuring the smooth operation of ICT systems that support public service operations, directly impacting the efficiency and effectiveness of service delivery to the community. As an ICT Technician, you will become an essential part of a team dedicated to maintaining and enhancing technology infrastructure, enabling various government departments to serve the public effectively.
This role not only involves technical expertise but also requires collaboration with Level 1 and Level 3 technicians to resolve complex ICT issues. Your contributions will play a significant role in fortifying the backbone of government operations, making a real difference in the lives of South Africans who rely on these services every day.
About the Department
The Department of Information and Communication Technology is committed to advancing and modernizing the technological landscape within government operations. Its mission revolves around providing reliable IT services that promote efficiency, security, and accessibility across all government platforms. Working in this department means being part of an innovative team that is crucial in supporting the public service sector, making technology work for the benefit of all citizens.
What You’ll Do
- Configure, install, and maintain complex ICT equipment and servers.
- Perform troubleshooting for hardware, software, and network issues.
- Collaborate with Level 1 technicians to address end-user ICT support requests.
- Share technical knowledge with team members to enhance skills and efficiency.
- Work closely with Level 3 technicians to resolve challenging ICT support requests.
- Ensure data integrity and security by maintaining end-user information.
- Manage information systems and databases to safeguard data integrity.
What You’ll Need
- Grade 12/Matric qualification.
- National Diploma in Information Technology (IT) / Computer Science or equivalent.
- 2-3 years of experience in an IT environment, focusing on software and hardware support.
- Relevant industry certifications (A+, N+, IT Fundamentals ITF+, Server+, Security+, CCNA, Microsoft Certified Professional).
- ITIL Foundation certification.
- A valid driver’s license.
- Strong problem-solving skills and attention to detail.
- Proficient communication and interpersonal skills.
- Ability to prioritize tasks effectively and manage time efficiently.
How to Apply
Please follow the application instructions below.
Requirements
Grade 12/Matric.National Diploma in Information Technology (IT) / Computer Science or equivalent.
At least 2-3 years’ experience in IT environment, Software and hardware support (Windows Microsoft).
Industry Training.
A+, N+, IT Fundamentals ITF+, Server+, Security+, CCNA, Microsoft Certified Professional.
Industry certificates or diplomas in routers, switches, access points, telephone systems, security systems, access control systems, and camera systems.
ITIL Foundation.
Valid driver’s licence.
Competencies: Advanced ICT Hardware and Software repairs, maintenance, and networking.
101 Advanced ICT software application installation & configuration.
ICT Server Administration.
ICT equipment networking, configuration, & maintenance.
Data Backup Processes, Software and Equipment.
Disaster Management Equipment and Software.
Advanced ICT Hardware and Software troubleshooting.
Collaboration and Teamwork.
User Training and Knowledge Sharing.
ICT Inventory Management.
Firewalls, routers, switches, and access points.
Telephone equipment.
Security system equipment.
Camera system equipment.
Access control equipment.
ICT Help Desk Operation and Management Skills: Problem-solving skills and attention to detail; Proficient Communication Skills; Good interpersonal skills and attention to details; Ability to prioritize; Ability to interpret ICT challenges of the stakeholders; Ability to interact with service providers; Effective Time Management.
Job Duties
Performing complex ICT equipment configuration, installation, repair, and replacement.Performing complex ICT equipment and server maintenance, administration, and network configurations.
Troubleshooting complex ICT hardware, software, and network issues.
Collaboration with Level 1 technicians to resolve end-user ICT support requests.
Share technical knowledge and best practices with Level 1 technicians to foster knowledge- sharing.
Working closely with Level 3 technicians to escalate and resolve challenging ICT support requests.
Maintaining end-user information to ensure data integrity and data security.
Maintaining information management systems such as database to ensure integrity and security of data.
